Questions & Answers

Q: QuestionWhat is the night vision range of this security system?

• A:Answer The security system has a night vision range of up to 100 feet.

Q: QuestionWhat is the resolution of the cameras in this system?

• A:Answer The cameras in this security system have a resolution of 4K Ultra HD (3840 x 2160).

Q: QuestionHow many cameras are included with this security system?

• A:Answer This security system includes 16 cameras.

Q: QuestionWhat type of storage does this security system use?

• A:Answer This security system uses a Network Video Recorder (NVR) for storage.

Q: QuestionDoes this security system require monthly fees?

• A:Answer No, this security system does not require any monthly fees.

Q: QuestionDoes the security system have audio recording?

• A:Answer Yes, the system has a highly sensitive microphone to capture audio.

Q: QuestionCan the HDD be upgraded to a 32 TB HDD?

Asked 1 week ago by HDD.

• A:Answer Hello White, Great question! No, the system cannot be upgraded to a 32TB HDD. While the NVR has 2 internal HDD slots, each slot can support up to 8TB only so the maximum total storage would be 16TB. Let me know if you have any other questions! Best regards, Jenny | Defender Customer Experience Expert

  Answered 5 days ago by Defender Customer Support

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Q: QuestionThe cables included are only 60FT, it's long enough for some people but short for some people also. Can the DVR to Camera be extended using POE enabled switches to make it longer? Does this system also use normal IEEE standard ethernet cabling and POE?

Asked 2 weeks ago by stevie.

• A:Answer Hi Stevie, Thank you for your question — great one! Yes, the system uses standard Ethernet (RJ45) cabling with PoE (Power over Ethernet), so both power and video are transmitted through a single cable from the NVR to each camera . Regarding cable length, the included cables are 60 ft, but you can absolutely extend the distance if needed: You can extend each camera connection up to ~180 ft using an Ethernet coupler and additional cable This is a common and supported setup as long as good quality Ethernet cables are used As for using PoE switches, the system is primarily designed for direct connection to the NVR’s built-in PoE ports. While advanced setups using PoE switches may work, they are not the standard configuration and may require additional network setup. Best regards, Jenny | Defender Customer Experience Expert

  Answered 1 week ago by Defender Customer Support

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Q: QuestionWe bought this NS16B16A-12T Defender Camera System & are happy with it. We realized that the camera audio is only one-way, not allowing user to talk back through the system. Is there a way to upgrade at least a few of the cameras to facilitate 2-way?

Asked 2 months ago by GLD.

• A:Answer Hello GLD, Thanks for reaching out! We’re glad to hear you’re happy with your system. At this time, there isn’t an upgrade option available to convert the cameras to two-way audio. The model you have supports one-way audio only. Best regards, Jenny | Defender Customer Experience Expert

  Answered 1 month ago by Defender Customer Support

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Q: QuestionCan you add/switch to a ptz style camera?

Asked 3 months ago by Anonymous.

• A:Answer Hi there, Before you switch to another model such as PTZ cameras, we recommend checking compatibility first, and our support team can help confirm the correct PTZ option for your setup. You may email them at [email protected]. Best regards, Jenny | Defender Customer Experience Expert

  Answered 3 months ago by Defender Customer Support

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Q: QuestionDo they cameras only record at motion or are they continuously recording?

Asked 7 months ago by Soupskid.

• A:Answer Hi Soupskid, thank you for your inquiry. The AI-Powered Sentinel Security System offers flexible recording options. You can choose to record continuously, only when motion is detected, or according to a custom schedule whichever best suits your needs. If there's anything else we can help you with, please don't hesitate to reach out! Best regards, Precious | Defender Customer Experience Expert

  Answered 6 months ago by Defender Customer Support

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