Questions & Answers

Q: QuestionWhat type of graphics card does this laptop use?

• A:Answer This laptop uses Intel HD Graphics 620.

Q: QuestionDoes this laptop have a backlit keyboard?

• A:Answer Yes, it has a backlit keyboard for easy typing in dim or dark locations.

Q: QuestionHow much storage space does this refurbished laptop have?

• A:Answer This laptop has a 512GB solid-state drive.

Q: QuestionIs this laptop new or refurbished?

• A:Answer This is a refurbished Dell 5490 laptop.

Q: QuestionWhat is the weight of this laptop?

• A:Answer This laptop weighs 3.52 lbs.

Q: QuestionWhat is the screen size of this Dell laptop?

• A:Answer This Dell laptop has a 14-inch screen.

Q: QuestionDoes this come with Windows software or is that a separate purchase?

Asked 4 years ago by afd1369.

• A:Answer Yes, this system comes with Windows 10 Pro operating system.

  Answered 4 years ago by YourDellTeam

  
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Q: QuestionHow may USB ports does this laptop have?

Asked 4 years ago by Mike.

• A:Answer 3

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionDoes anyone understand why Dell sold the 5490 beginning in 2017, and a lower number model 5410 arrived in 2021? They are both fine machines in my experience, but I don't get the product naming scheme...

Asked 5 months ago by Needle.

• A:Answer That is the DELL Model system

  Answered 5 months ago by Joy Systems

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Q: QuestionWhich is the computer weight?!

Asked 1 year ago by Lin.

• A:Answer 3.52 pounds

  Answered 1 year ago by Joy Systems

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Q: QuestionWhat was the problem with it in the first place?

Asked 2 years ago by sara.

• A:Answer We recommend contacting the Best Buy support team for assistance: https://www.bestbuy.com/contact-us

  Answered 2 years ago by YourDellTeam

  
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Q: QuestionHow good is this laptop if you major in computer science? I really need a laptop that will supply me through out college.

Asked 2 years ago by Robert.

• A:Answer We recommend contacting the Best Buy support team for assistance: https://www.bestbuy.com/contact-us

  Answered 2 years ago by YourDellTeam

  
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Q: QuestionWill this computer support Windows 11?

Asked 2 years ago by Anonymous.

• A:Answer No. Hardware is not compatible with WIN11.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIs the battery new? If not, what is its remaining life?

Asked 2 years ago by Charlie.

• A:Answer This laptop comes with a generic battery, will last about 2 hours or more depending on the usage.

  Answered 2 years ago by Joy Systems

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Q: QuestionDoes this come with the AC adaptor/charging cable

Asked 2 years ago by ClogWearer.

• A:Answer Yes a compatible charging cable is included.

  Answered 2 years ago by KatH

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Q: QuestionDoes this laptop come with the Dell Factory Refurbished Three Year Dell Warranty? I don't see any reference to warranty's available for this purchase

Asked 4 years ago by Kris.

• A:Answer This laptop comes with 1- year basic warranty support from Dell. For more details on the warranty associated with this product, please reach out to the Best Buy support team.

  Answered 2 years ago by YourDellTeam

  
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Q: QuestionDoes this come with any Microsoft Word or Excel?

Asked 2 years ago by Liz.

• A:Answer No you'll have to purchase Microsoft office software separately.

  Answered 2 years ago by KatH

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