A:AnswerThis system comes with 30 days trial pack of Microsoft Office, To continue using this, please reach out to the Best Buy support team and purchase the licensed version.
A:AnswerChatted with Dell Tech Support. This is NOT normal. This was the 2nd laptop with this issue. Dell Tech could not figure it out after seeing pics/videos of the issue. Returned it (again) and bought a Dell from Office Depot (higher model). No issues at all. Set right up!