A:Answer Q: Was this refurbished by your store or by Dell? or by?
ans: The laptop was refurbished by Best Buy, as far as the Best Buy Statement of Sell specified
The Laptop was initiated and primed at Best Buy by a Geek Team Associate, it there when I noticed the charging not working,
Then the Geek Team associate verified it by a series of tests
It means the lap top was delivered faulty!