Questions & Answers

Q: QuestionCan Co-Pilot & fingerprint sign in be turned off on this PC

Asked 4 months ago by CAM2.

• A:Answer Yes both can. Actually fingerprint and user password sign on aren't activated when receiving the unit.

  Answered 3 months ago by BobAVerified Purchase

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Q: QuestionCan you confirm that there is a Thunderbolt port? All the relevant illustrations show one, but aside from sideways mention in the Q&A, thee is no statement declaring its existence.

Asked 4 months ago by luislast.

• A:Answer USB A, USB C, Thunderbolt and HDMI

  Answered 3 months ago by BobAVerified Purchase

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Q: QuestionWhat is the factory? One that comes with the laptop

Asked 4 months ago by Doall.

Q: QuestionIs the fan to the laptop supposed to be loud?

Asked 4 months ago by Gem.

• A:Answer I absolutely do not hear the fan at all - Very quiet!

  Answered 3 months ago by LaurieRVerified Purchase

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Q: QuestionDoes this laptop support docking station? If so, is there a compatibility chart?

Asked 4 months ago by Docking.

Q: QuestionWill this laptop handle Fusion 360? Will it handle real flight evolution?

Asked 4 months ago by Dano.

Q: QuestionWould this be considered a gaming computer?

Asked 4 months ago by Anonymous.

• A:Answer It's not categorized as a gaming laptop. It is a high-performance productivity and AI-focused laptop.

  Answered 4 months ago by YourDellTeam

  
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Q: QuestionIs this laptop good for College students?

Asked 4 months ago by Anonymous.

• A:Answer Yes! It’s a powerful, versatile 2-in-1 laptop with great performance, storage, and AI features—ideal for college students who need multitasking, note-taking, and creative flexibility.

  Answered 4 months ago by YourDellTeam

  
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Q: QuestionDoes this computer come with Antivirus software?

Asked 4 months ago by Sapper29.

• A:Answer It includes McAfee+ Premium 30-day trial. Microsoft also offers Windows defender which is free for lifetime.

  Answered 4 months ago by YourDellTeam

  
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Q: QuestionDoes this come with windows loaded on it. If not will you load it?

Asked 4 months ago by Richard.

• A:Answer Windows Home pre-loaded - but needs to be updated to the latest level.

  Answered 3 months ago by BobAVerified Purchase

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Q: Questionis the produce dell pen in it and what is the price in usa

Asked 4 months ago by siddu.

Q: QuestionIs the key board back lit?

Asked 4 months ago by Mimi.

• A:Answer Yes, the laptop features a backlit keyboard.

  Answered 4 months ago by YourDellTeam

  
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Q: QuestionThis laptop is Dell 16 plus DB16250 laptop is right or no see DB16250 CAREFULLY

Asked 5 months ago by Anonymous.

• A:Answer I checked carefully, and the Dell Plus Copilot+ PC 16" 2K 2-in-1 Touchscreen Laptop (Intel Core Ultra 7 256V) is officially part of the Dell 16 Plus series, but its correct model identifier is DB06250, not DB16250. Model Name: Dell 16 Plus 2-in-1. Order Code / Model ID: DB06250

  Answered 4 months ago by YourDellTeam

  
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Q: QuestionDoes this laptop have a built in camera?

Asked 5 months ago by js.

• A:Answer Yes, the laptop has a front facing built-in camera.

  Answered 5 months ago by YourDellTeam

  
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Q: QuestionThe specs say no NPU. When doing further research it seems like it should have an NPU since it is a Copilot+ PC and has the Intel Core Ultra 7 256V. Does it truly not have an NPU or was this an error in the Best Buy specs?

Asked 5 months ago by CuriousShopper.

• A:Answer You're absolutely right to question the listing, it appears to be incorrect or incomplete regarding the NPU. This laptop does include an NPU (Neural Processing Unit). The Intel Core Ultra 7 256V is part of Intel’s Core Ultra Series 2 (Lunar Lake), which integrates the Intel AI Boost NPU. We apologize for the inconvenience caused due to this and we thank you for highlighting this to us.

  Answered 5 months ago by YourDellTeam

  
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Q: QuestionCan more ram be added?

Asked 5 months ago by Ram.

• A:Answer The laptop uses LPDDR5X memory, which is soldered to the motherboard. Hence the RAM is not user-replaceable or expandable.

  Answered 5 months ago by YourDellTeam

  
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Q: QuestionCan i use a wireless mouse?

Asked 5 months ago by Joellen.

• A:Answer Yes, you can use a wireless mouse.

  Answered 5 months ago by YourDellTeam

  
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Q: QuestionDoes the manufacturer warranty apply to an open box purchase?

Asked 5 months ago by HBKS.

Q: QuestionThis camera is not working for some reason after being used for 3 months.

Asked 6 months ago by Vicki.

This question was asked about the related product: Dell - Plus - Copilot+ PC - 16" 2K 2-in-1 Touchscreen Laptop - Intel Core Ultra 7 256V 2024 - 16GB Memory - 1TB Storage - Ice Blue

• A:Answer We apologize for the inconvenience caused due to this issue. We can resolve this issue by performing the steps in the troubleshooting guide: https://url.dell.com/d2c4b7. If the issue still persists, we recommend you contact the Dell Tech Support team.

  Answered 5 months ago by YourDellTeam

  
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