Questions & Answers

Q: QuestionWhat type of storage does this Dell laptop have?

• A:Answer This Dell laptop is equipped with a 1TB SSD.

Q: QuestionHow much memory does this laptop come with?

• A:Answer This laptop comes with 32GB of LPDDR5X RAM.

Q: QuestionWhat is the screen resolution of this Dell XPS?

• A:Answer The screen resolution of this laptop is 2880 x 1800.

Q: QuestionWhat operating system does this Dell XPS laptop use?

• A:Answer This laptop comes with Windows 11 Home.

Q: QuestionIs this Dell XPS laptop designed with environmental considerations?

• A:Answer Yes, this XPS laptop is designed to be environmentally friendly. It's made with low carbon and recycled aluminum, recycled plastic, and packaged in 100% recycled or renewable and recyclable materials.

Q: QuestionIs the touchscreen on this model capacitive? Can I use a DELL active pen to sign documents?

Asked 1 day ago by AlexB.

Q: QuestionIn answer to my questions about installed apps, you said a default browser can be used to search for applications. Does the default browser come already installed? If not, why not? Sounds like I'd be buying a computer that can't do anything.

Asked 5 months ago by FrankM.

• A:Answer The Windows default browser is installed to be used

  Answered 5 months ago by Joy Systems

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Q: QuestionWhat programs/apps come installed with this?

Asked 5 months ago by FrankM.

• A:Answer When I bought the computer I asked what I wanted to have installed, and when I got the computer, it came with everything I asked for.

  Answered 3 months ago by mgraminhVerified Purchase

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Q: QuestionWould this laptop be able to run and handle Sims 4?

Asked 6 months ago by scarlet54.

• A:Answer Hello scarlet54, and thank you for taking the time to ask your question. Snapdragon X Series processors are designed primarily for thin and light devices, excelling in productivity, media consumption, and creativity. However, we understand the importance of gaming for many users. We have rigorously tested and validated hundreds of leading games on our platform, and we are continuously adding more. You can find a list of fully validated games at www.WorksOnWoA.com.

  Answered 6 months ago by Snapdragon team

  
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Q: QuestionDoes the computer support the Turkish language option?

Asked 8 months ago by Angedik.

• A:Answer Yes, Windows does include this

  Answered 8 months ago by Joy Systems

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Q: QuestionCan an external microphone be plugged into laptop ? Can a wireless microphone be used ?

Asked 8 months ago by Inquisitive.

• A:Answer Yes

  Answered 8 months ago by Joy Systems

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Q: QuestionDoes it come with microsoft office?

Asked 1 year ago by jrn.

• A:Answer Office is not loaded. You can used a 30 day free trial of Microsoft 365 which will require a subscription after the 30 day free trial.

  Answered 1 year ago by YourDellTeam

  
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Q: QuestionDoes this include migration software to move files and settings from the old computer to the new:

Asked 1 year ago by BrianH.

• A:Answer While the XPS 13 doesn’t include specialized migration software pre-installed, you can use tools like Windows’ own backup features to make the transition easier.

  Answered 1 year ago by YourDellTeam

  
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Q: QuestionThe computer is offered as a Copilot+PC. Does it comes with a perpetual copilot license? is a full subscription? or only a trial?

Asked 1 year ago by Dragonfly.

• A:Answer You do get some copilot plus features but the "pro" version of it is behind a paywall. Now the good thing is that Microsoft just made the pro features free (with the online 365 subscription) in a few countries and I would assume it will available to all 365 users soon for free

  Answered 1 year ago by JayT

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Q: QuestionIs key board back lit?

Asked 1 year ago by JK.

• A:Answer Yes

  Answered 1 year ago by JayT

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Q: QuestionIf the computer has no programs/apps installed, then how do I use the computer to access the internet to install an internet browser and other programs/apps?

Asked 5 months ago by FrankM.

• A:Answer A default browser can be used to search the web for applications.

  Answered 5 months ago by Joy Systems

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Q: Questionhow many ports

Asked 1 year ago by Anonymous.

• A:Answer It looks like the XPS-13 Copilot+ PC (XPS9345-SX12784BLK-PUS) has two ports in spite of Dell’s answer. All images of the product combined show only 2 ports. One thunderbolt/usb-c on each side of the keyboard towards the display.

  Answered 11 months ago by 24ben

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