Questions & Answers
- Model:
- ECAM35025SB
- |
- SKU:
- 6471998
Highly rated by customers for: Coffee Quality, Ease of use, Frother
Page Showing 1-12 of 12 questions
Q: QuestionWhen opting for a coffee opposed to an espresso, will it taste like an americano or a cup of coffee? My husband prefers just a normal cup of coffee. Thanks!
Asked by Jenny.
- A:Answer There is a strength selector you can press before brewing a cup of coffee. Level one is like most coffee at the office made by non coffee drinkers, level 2 is similar to a funeral home, church, or diner, level 3 tastes like a shot in the dark from a barista, level 4 is similar to a fresh pot at a police station, Level 5 is a truck stop that may have been evaporating for multiple days at high heat, and will wake you by taste alone.
Answered by CJ7Leonard
Q: QuestionHow do I exit descaling mode? The machine rushed through the descaling process (with descaling solution) and now does not recognize completion. Descale icon would keep flashing when turning it on along with steam and water, i’ve tried about everything.
Asked by Basia.
- A:Answer Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. Thank you.
Answered by DeLonghi Customer Care

Q: QuestionIs the grinder loud or quiet? Will it wake a quiet house in the morning while everyone is sleeping?
Asked by Deryl.
- A:Answer Hi Deryl, Thank you for your question. Considering the grinder is grinding coffee beans, it will not be quiet, however, most do not have a problem with he sound level of the grinder. We hope this helps. Thank you.
Answered by DeLonghi Customer Care

Q: QuestionHow hot does the water get
Asked by Anonymous.
- A:Answer Pretty hot coffee comes out. For best results warm up your cup. This recommended for most specialty coffee drinks.
Answered by CJ7Leonard
Q: QuestionCan you use a Keurig cup in this machine.
Asked by Anonymous.
- A:Answer No, This gives the convenience of k-cup without the packaging. It is intended for whole beans mostly, but there is a bypass single scoop shoot for pre-ground coffee.
Answered by CJ7Leonard
Q: QuestionWhat is the coffee bean capacity on this machine?
Asked by Klara.
- A:Answer Hello, The coffee bean capacity on this unit is 10.5oz (300g). Thank you.
Answered by DeLonghi Customer Care

Q: QuestionIs this NSF rated or suitable for commercial use? Thanks
Asked by jenniferw.
- A:Answer The answer to the question is not really simple as it depends. If you are using this in a commercial sense for a business break room then the answer is yes. It relatively simply makes a good cup of various forms of coffee. That said, your employees will need a little bit of training and hanging a checklist with pictures next to the machine will help. If you are talking about using it for commercial use in a business that producing a lot of coffees (10 or more per hour) then this machine is probably not the best for you as it will need more basic maintenance which will cost time. Alternately, if you have a small restaurant that only needs to make one to eight lattes or espresso based coffees an hour then this could answer your need. It makes a consistent and smooth drink. Additionally, the iced coffee setting is a nice bonus. Again, if you are only serving one to eight per hour then I think this could meet that type of commercial need.
Answered by RBofURHI
Q: QuestionHi, does it have hot water feature?
Asked by Enbm.
- A:Answer Yes it does.
Answered by JessicaM
Q: QuestionAssuming the water tank is plastic - is it BPA free?
Asked by Koukla.
- A:Answer Hello, all parts of this unit that come in direct contact with the water are BPA free. Thank you.
Answered by DeLonghi Customer Care

Q: QuestionCan I change the coffee size to 8oz cup?
Asked by Andrea.
- A:Answer You can size to 8 oz. Follow the included instructions to set and remember your preferred cup size. The support site also has a pdf you can download for all the machine instructions. Multiple languages in case you are trying to brush up on one in particular.
Answered by CJ7Leonard
Q: QuestionCAN GROUNDS BE USED IN THIS MACHINE?
Asked by RIKENSNICK.
- A:Answer Yes, there is a bypass door for a single scoop of grounds.
Answered by CJ7Leonard
Q: QuestionWhat is the water tank capacity, the coffee capacity, dimensions? Where are the specs?
Asked by Anonymous.
- A:Answer Hello, the water tank capacity is 1.8 L / 60 oz. The product dimensions are 16.9 X 13.7 X 9.3. A full list of specs can be found on the product page under specifications. Thank you.
Answered by DeLonghi Customer Care

Page 1, Showing 1-12 of 12 questions
Best-selling Best Buy
- $299.99$299.99The price was $349.99
- $59.99$59.99The price was $99.00
- $199.99$199.99The price was $349.99
- $14.99$14.99The price was $19.00
- $24.99$24.99The price was $29.99
- $14.99$14.99The price was $19.00

























