A:Answer Dear Gerson,
Thank you for your question regarding the De'Longhi Refurbished La Specialista Prestigio Espresso Machine – Stainless Steel. We’re happy to help clarify how coverage works.
The Best Buy Total plan (including Totaltech or Geek Squad Protection, depending on your membership) is managed directly by Best Buy, and coverage may vary depending on the specific plan purchased. In many cases, Best Buy’s protection plans do cover refurbished items, but only if the plan was added at the time of purchase.
Please note that we do not validate warranty for refurbished units, as refurbished warranty claims must be managed directly with the retailer from whom the product was purchased.
To confirm whether your specific unit is covered, we recommend checking directly with Best Buy by:
1) Reviewing your Best Buy account purchase history
2) Checking your Total plan details
3) Contacting Best Buy Support or visiting your local store
If you need help with setup, use, or troubleshooting your La Specialista Prestigio at any point, we will be happy to assist. You can also chat with a De'Longhi Live Expert at:
https://www.delonghi.com/en-us/delonghi-support
and click Chat at the bottom right.
Kind regards,
De'Longhi Group Customer Care
