Questions & Answers
Questionwhen will the pre-orders start shipping? anyone get theres yet? its been released for a couple months now
- Answer I still have not received my FMC from BB. Ordered 10 Oct and the site says it "should ship on 26 Nov" however, as of today 8 Nov the DJI store is saying the FMC will ship within 7 to 10 business days while the drone by itself will ship within 3 to 5. Makes me wonder why BB still hasn't started shipping pre orders?!?!?!?!
QuestionPreorder dilemma. So is no one getting this item. The site goes from pre order back to coming soon and just goes back and forth. This is ridiculous.
- Answer The Base Option of the Platinum is stocked on the Best Buy website, get yours fast. It's not on pre-order option. So you should get it in 4-6 days.
Questionwhy is my drone mavic pro platinum fly more combo don't fly more than 2.6 mile away and it says that can fly up to 4 miles away
- Answer Hi Dave, The max transmission distance is based upon how far the receiver is rated to work when there is no interference.
- Answer The pictures on this drone can shoot in Raw which is made to have a editing adjustment. From what I’ve learned if you go the Raw route or the other routes. All the footage can produce the highest level of quality to create beautiful and professional looks.
QuestionDoes this drone have tracking to owner mode? Let say I walk and it fly above me to take picture of the group with me.Thanks
- Answer I am new to the Mavic Drone, But Yes, it has this feature. You set a box around the target and the drone will follow the target.
QuestionDebating to keep waiting for the platinum combo or "pre-order" the platinum drone alone and buy everything else separately... anyone get theirs yet?
- Answer Ordered the Mavic Pro Platinum on November 21, 2017. By the following day the order status was Estimated Shipping Date Nov. 28-Dec 5. On November 24, 2017 I got the alert that the Mavic was shipped with FedEx Tracking included. Will arrive to me in So Cal. on 11/24/2017. From what I was told in-store online pre-orders get priority, and no ETA on availability in-stores. Might be better to buy things separately if you don't want to keep waiting, like I did.
- Answer Battery to power bank adapter and Battery charging hub... wall charger base can hold 3 batteries but only charges them one at a time and a usb port to charge the controller. Car charger MicroSD card and Manuals DJI Mavic Pro Platinum Quadcopter Gimbal clamp Micro USB and RC cables and sliders Propeller pair x5... 10 props Remote controller Shoulder bag Three Intelligent Flight Batteries
- Answer Lighter color, 3 minutes of additional flight time, and 4dB quieter.
QuestionHi, I've had my MAVIC PRO FLY MORE COMBO for only 7 months and it is no longer working with he app on my Samsung Note 2. Can you help me fix this?
- Answer Remove app and reinstall it and make sure your phone is up to date If it doesn’t work try to use a friend phone assuming it newer model
QuestionDoes the remote control let me visually see what the drone sees, or do I have to use my phone to view?
- Answer You need to ise a phone or tablet along with the remote to view the live feed from tje drone's camera.
QuestionWhen comparing drones, it said that the Mavic Pro Platinum cannot operate in temperatures lower than 32 degrees F. Is this true? I was planning on purchasing one for my Scandinavian travels in January. I know that they battery life will be shorter
- Answer The body of the drone heats up a lot. I would assume it would work, but just keep an eye on it.
QuestionDoes the Mavic Pro Platinum Quad have a feature that lets it "return to base" with GPS or whatever?
- Answer Yes, there is also a custom setting where you tell it at what height to return home. It flies over you and stays. I haven't tried other features but I think it also has checkpoints you can create also.
- Answer Yes, it comes with a controller.