Questions & Answers

1-10 of 26 Questions
  • Question
    Why don't they sell the controller with the 5 1/2 inch screen on it ???   (10 Answers)

    By SSWazz1 January 21, 2017.

    Answers
    • Best 
      Answer

      That is the Phantom 4 Pro Plus. Best Buy is negotiated with DJI to start carrying them in stock.

      By John January 22, 2017.

    • Question
      Do you need to have wifi and internet data plan connection with the ipad to use the controller?   (10 Answers)

      By Tom February 5, 2017.

      Answers
      • Best 
        Answer

        Yes, and no.. You do need a connection to the internet for updates to the DJI Go app on tablet, as well as the drone itself. You do not need a connection to fly.

        By dronebuilder4u February 6, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      I going to purchase a p4p without the 5.5" screen the 1499.00 version and I was looking at getting the Samsung - Galaxy Tab A - 10.1" - 16GB - Black for my screen will this fit the controllers mounts and are the features compatible with each other.   (5 Answers)

      By Gene February 7, 2017.

      Answers
      • Best 
        Answer

        Hello Gene. The Phantom 4 Pro is compatible with a range of Android and iOS (Apple) devices, but the Samsung Galaxy Tab A is not currently on that list. Compatible Android devices are the Samsung tabs 705c, Samsung S6, Samsung S5, Samsung NOTE4, Samsung NOTE3, Google Nexus 6p, Nexus 9, Google Nexus 7 II, Ascend Mate7, Huawei P8 Max, Huawei Mate 8, LG V20, Nubia Z7 mini, Sony Xperia Z3, MI 3, MI PAD and Smartisan T1. Support for additional devices will become available as testing and development continues. Just for your additional interest, compatible iOS devices are the iPhone 5s, iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4 and iPad mini 4 Wi-Fi + Cellular. Thanks.

        By DJI Customer Support February 7, 2017.

        • Brand Representative
    • Question
      Why the He## is this SOOO expensive?!   (5 Answers)

      By 4422 February 8, 2017.

      Answers
      • Best 
        Answer

        So expensive? This thing can fly over 55mph, multiple sensors to avoid collisions, 4k camera and used correctly with the correct licenses you could make some money with it. As a hobby it's still worth the price. The camera is the clearest footage I've seen and it's endless fun. I swear I don't work for DJI. Go buy it from Best Buy now!!!

        By Geezay February 25, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      I have the Phantom 4 and I was using a cheap android tablet, every video was saved in my "gallery" I upgraded to an iPad (much better) but I can't find any videos besides the ones in the micro sd card, where are the videos saved in my iPad?   (5 Answers)

      By GregM May 6, 2017.

      Answers
      • Best 
        Answer

        You can get to them in two different ways. There is a movie I can't across the bottom of your main flight app screen. Do not click on start flying, instead click on the movie I kind of the bottom and it should take you to your movies. You can also go up to the top right-hand corner of the same screen and click on the three dots and go to flight record and it will show you videos from each location that you have actually visited via GPS in the video that corresponds with it.

        By Seadancer260 June 17, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      My husband is going to buy me a drone. I have been looking at this DJI Phantom 4 Pro. Can I run it from my Samsung Galaxy S7 phone? I have never owned one before. Please advise me wisely.   (10 Answers)

      By Sunshine August 18, 2017.

      Answers
      • Best 
        Answer

        Yes

        By IFly September 1, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Your model description says: Model:PHANTOM4 PRO (NA)SKU:5710367 What does the "(NA)" mean. Haven't seen that from anyone else selling the Pro   (5 Answers)

      By StanMI March 5, 2017.

      Answers
      • Best 
        Answer

        North America

        By Phantom4ProNA March 6, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member
    • Question
      Do you know when Best Buy might start selling the4 pro with the 5.5 screen??   (5 Answers)

      By Steve January 26, 2017.

      Answers
      • Best 
        Answer

        You can buy them at Best Buy now. You just have to order it and have it shipped to you or the store.

        By AshleyandSquire February 3, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Can you use multiple devices to fly the drone? For example a tablet while using the remote? And then maybe my cell phone for when I want to use the vr goggles??   (0 Answers)

      By Adambomb8 October 12, 2017.

    • Question
      Can you give me an idea of flight time on this particular model   (2 Answers)

      By Hotwatermanone October 11, 2017.

      Answers
      • Answer

        25 minutes depending on wind and temp

        By Kenayers62 October 13, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member

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