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Hello there, This is Dan with Dyson. As a precaution the Dyson 360 Eye™ vacuum will stall when it comes into contact with rug tassels. It will stop, signal to turn off the brush bar and suction, then illuminate the troubleshoot lights to warn the user. It will then need to be reset by the user and it will continue its cleaning task. Best wishes, Dan
Sorry, there was a problem. Please try again later.Only able to get across low pile rugs.
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