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25 Questions & 52 Answers
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  • Question
    How quickly does it clean in terms of sq/ft per minute/hour?   (4 Answers)

    By Jordan September 5, 2016.

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    • Best 
      Answer

      I'm trying one out now, but will probably end up returning it.. To answer your question, I was able to get it to run 1 hour and 39 minutes in quiet mode and it covered 930 sq sf. The last 20 minutes of that run time though was it looking aimlessly for it's docking station!! Very frustrating to watch considering how expensive it is and other robots I own dock effortlessly 95% of the time.

      By dbtex September 18, 2016.

    • Question
      How well does this get into corners? I have a botvac connected right now and it's design makes it get into the corners effortlessly - I know the iRobot has brushes to handle this with it's circular design but I do not see anything like that on here.   (2 Answers)

      By Thayios September 29, 2016.

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        Answer

        Mine doesn't do well in corners. I have to sweep corners first.

        By TheSmallThings October 3, 2016.

      • Question
        Will it fit under cabinets in the kitchen?   (2 Answers)

        By Dee September 9, 2016.

        Answers
        • Best 
          Answer

          No, if you have the standard sized tip kick that most kitchens cabinets have in the US this robot will not fit under them, it is too tall to do so.

          By dbtex September 18, 2016.

        • Question
          How do you set it up for two floors in the house? I do not know how loud 74 decibels is. Is that similar to your upright vacuums? Is it too loud to use while sleeping?   (3 Answers)

          By Clay August 30, 2016.

          Answers
          • Best 
            Answer

            Hello Clay, This is Dan with Dyson. The robot can cover an entire level of a home at a time. If it gets low on charge it will return to the dock, recharge and then resume cleaning. It can repeat this as many times as is necessary to clean all accessible areas, provided that the bin is emptied when full. To move to another floor, you may simply move the docking station and the robot to the next floor to start its duties. Regarding the noise output, 74 dBa is less than what our upright models emit. Most Dyson uprights emit 86 dBa. Of course it will vary by personal preference but it may be a bit loud for sleeping conditions. Best wishes, Dan

            By DysonProductExpert August 30, 2016.

            • Brand Representative
        • Question
          How loud is this new Dyson 360 eye robot vacuum   (3 Answers)

          By kim222 August 19, 2016.

          Answers
          • Best 
            Answer

            Hello there, This is Dan with Dyson. The new Dyson 360 Eye Robot features a maximum noise output of 74db. Best wishes, Dan

            By DysonProductExpert August 20, 2016.

            • Brand Representative
        • Question
          How does it do stairs? Does it vacuum them or can it just avoid them at all costs?? Will it fall down them?   (3 Answers)

          By Jolenemaddy August 30, 2016.

          Answers
          • Best 
            Answer

            Hello there, This is Dan with Dyson. The 360 Eye contains proximity sensors to detect drops and and navigate around them. However, we would not recommend that it be used unattended in any area where it can access a down stairway or balcony. Nor should it be used in high or narrow spaces such as a shelf or stairs. Best wishes, Dan

            By DysonProductExpert August 30, 2016.

            • Brand Representative
        • Question
          Will the Dyson 360 Eye Robot Vacuum return to its base to re-charge - then once re-charged, will it go back to where it left off to continue vacuuming until the entire one level area is all vacuumed?   (2 Answers)

          By HighHeelsAndPearls August 26, 2016.

          Answers
          • Best 
            Answer

            Hello there, This is Dan with Dyson. You are absolutely correct, if the 360 Eye robot senses it is running low on battery it will return to the dock to recharge before resuming its duties. Best wishes, Dan

            By DysonProductExpert August 28, 2016.

            • Brand Representative
        • Question
          What is the warranty on the Dyson 360 Vacuum?   (2 Answers)

          By Warranty September 15, 2016.

          Answers
          • Best 
            Answer

            Hello there, This is Dan with Dyson. The Dyson 360 Eye will come with a 2 year manufacturer warranty. Best wishes, Dan

            By DysonProductExpert September 17, 2016.

            • Brand Representative
        • Question
          What maintenance is required other than emptying bin? Does hair get stuck in roller? My hair is all over the place and has been an issue with other vacuums . Thank you   (3 Answers)

          By Jiji September 10, 2016.

          Answers
          • Best 
            Answer

            Hello there, This is Dan with Dyson. Should you notice any buildup of hair or debris, the Dyson 360 Eye robot features a removable brushbar that allows for easy cleaning. It also features two washable filters. The pre-motor filter is accessed by pushing a button located on top of the machine. It is located behind the bin and cyclones. It needs to be washed in cold water once a month and left to completely dry for 24 hours before being put back in the machine. The same instructions apply for the post-motor filter. It can be located at the back of the machine and can be accessed by removing the backplate. Best wishes, Dan

            By DysonProductExpert September 11, 2016.

            • Brand Representative
        • Question
          Does it only vacuum (carpet)? What can it do with hardwood?   (4 Answers)

          By Uwe August 31, 2016.

          Answers
          • Best 
            Answer

            It is equally effective on hardwood, so far.

            By Carl September 12, 2016.

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