Questions & Answers

Q: QuestionHow often does the filter need to be replaced?

• A:Answer It is recommended to replace the filter every 12 months.

Q: QuestionWhat is the filter longevity?

• A:Answer This filter has a longevity of 12 months.

Q: QuestionWhat does this filter remove from the air?

• A:Answer This filter removes allergens, dust, gases and pollutants from the air.

Q: QuestionWhy should I choose a genuine Dyson filter?

• A:Answer Using genuine Dyson filters ensures that your machine continues to work effectively, capturing 99.97% of particles as small as 0.3 microns from your home.

Q: QuestionI ordered and received the above filter for my TP01 Cool Tower, but the box only says TP00, TP02 and TP03. Will this filter fit my TP01?

Asked 4 years ago by Greta.

• A:Answer Hello Greta, This is Miella from Dyson. This filter will indeed fit the TP01. Hope this helps! Miella Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionDoes it remove cigarette smoke?

Asked 4 years ago by Tommy.

• A:Answer Yes.

  Answered 4 years ago by Perfectionist

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Q: QuestionWill this fit A TP-07

Asked 3 years ago by Will.

• A:Answer Hi Will, this is Kelly with Dyson. This filter is for the BP01, TP01 and TP02 model Dyson purifiers. The item number for the filter you'll need is 965432-01. If you cannot find it at this retailer, you can find it on the Dyson website here: https://www.dyson.com/support/journey/tools/965432-01 Best wishes, Kelly Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
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Q: QuestionI have TP01 replacement filter I need to know how to put in machine. Do you have step by step video?

Asked 1 year ago by babs.

• A:Answer Hello Babs, We have reviewed your query regarding the filter replacement for TP01 purifier. Here is the link for your reference: https://youtu.be/UXwqFhfGzFY, for more details, please email us on [email protected] and in the Subject Line please include: "Dyson Review". Best Wishes, Ridhu, Dyson Customer Support

  Answered 1 year ago by Dyson Team

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Q: QuestionHas this filter been discontinued by Dyson? It has been showing as sold out for months at all major retailers as well as the Dyson website.

Asked 1 year ago by Treehorn37.

• A:Answer Hello, thank you for your question regarding the availability of the Dyson Genuine Air Purifier Replacement Filter (TP01, TP02, BP01) 360° Glass HEPA Filter. Please be informed that the filter has not been discontinued by Dyson. However, it has been in high demand and is currently showing as sold out at many major retailers and on the Dyson website. We recommend checking back periodically or signing up for notifications on the Dyson website to be alerted when it becomes available again. If you have any further questions or need additional assistance, please do not hesitate to contact us via [email protected] We would be delighted to assist you further. Warm regards, Dyson Customer Support

  Answered 9 months ago by Dyson Team

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Q: QuestionWere these filters discontinued by Dyson or Best Buy?

Asked 1 year ago by Jens.

• A:Answer Hello Jen, thank you for contacting us. We appreciate your efforts. We are pleased to inform you that it appears that the Dyson Genuine Air Purifier Replacement Filter (TP01, TP02, BP01) 360° Glass HEPA Filter has not been discontinued by Dyson. However, it might be out of stock at certain retailers like Best Buy1. You can check Dyson's official website or contact their customer service to confirm availability and purchase options. For any future queries, please feel free to email us on [email protected] and in the Subject Line please include: "Dyson Review". Thanks for being the best part of Dyson. Best Wishes, Dyson Customer Support.

  Answered 1 year ago by Dyson Team

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Q: QuestionWill this filter fit the HOT+COOL HP01? If not, why has Dyson been out of stock of the HP01 filters for months even though I bought that $500 dollar heater/fan 1 year ago? Was told they they'd be back in stock over a month ago. Still not...DISCONTINUED?!?

Asked 1 year ago by JonathanS.

• A:Answer Your exact filter can be found on Dyson.com https://www.dyson.com/support/journey/tools/972425-01

  Answered 1 year ago by DysonProductExpert

  
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Q: Questiondoes this filter fit dyson heat and cool HP01 purifier?

Asked 1 year ago by 4047.

• A:Answer Yes

  Answered 1 year ago by user527045

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Q: QuestionIs filter model:970342-01 also compatible with the HP01 Hot/Cool Purifying Fan?

Asked 1 year ago by JEC59.

• A:Answer No, I got the wrong size. The filter for that fan will have a black gasket on top and bottom.

  Answered 1 year ago by RickyFVerified Purchase

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Q: QuestionCan these filters be washable? TP02

Asked 2 years ago by Filter.

• A:Answer No , its should replaced after a year of use

  Answered 2 years ago by HarrithVerified Purchase

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Q: QuestionWhen will Best Buy carry this filter again?

Asked 3 years ago by Fitch1836.

• A:Answer I ordered on line and got it in 3 days

  Answered 2 years ago by MareVerified Purchase

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Q: QuestionHow long does the above Glass Heps Filter last? The specifications show a1 month longevity. I thought genuine Dysan filters, for the TP02 cool towers, last 12 months.

Asked 3 years ago by Kes.

• A:Answer My husband and I have to cooling tower and ours has lasted for 2 years. We use it every night and sometimes throughout the day. Just don’t leave it running when you’re not using it.

  Answered 1 year ago by Anonymous

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Q: QuestionMy first filter lasted 7 months.I got a new filter on 3 2 2021 now have F2 errors on the display.The purifier has to be unplugged before it will restart.It runs properly for about 4 days and then returns to error F2. Is this a filter or purifier problem?

Asked 4 years ago by Lolita.

• A:Answer Hi there, this is Kelly with Dyson. when you changed the filter, did you remember to reset the filter life? If the issue with your error code persists, please feel free to reach out to us directly at [email protected], and we will be happy to help. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionWhere do I find a filter number on my Dyson?

Asked 3 years ago by Mizmikey.

• A:Answer Reference the model # which is on the bottom of the Dyson to find which filter matches it. Dyson also has a serial number lookup to confirm a model #. The serial number is also located on the bottom. https://www.dyson.com/serial-number-help

  Answered 3 years ago by MooseloverVerified Purchase

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Q: QuestionI had no problem replacing the filter, but after doing so, I can't get the flashing F3? to go away while the fan is running? Any ideas????

Asked 4 years ago by Lin.

• A:Answer Try resetting the filter timer

  Answered 3 years ago by Geekgirl7Verified Purchase

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