Questions & Answers

Q: QuestionHi, does this item help with dog long hair allergies? Thank you so much in advance

Asked 5 years ago by Kat.

• A:Answer Hello Kat, this is Kelly with Dyson. The Dyson Pure Hot + Cool purifying fans have been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4. Night mode will also dim the display and the machine will run more quietly, making it ideal for use while sleeping. I'm also happy to share that you may customize Night mode settings in the Dyson Link App. This purifier will remove a range of contaminants from the air. It purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, pet dander and odors such as cigarette smoke and cooking smells. It does work very well in homes with pet allergies. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionIs it work with 220W?

Asked 6 years ago by josh.

• A:Answer Hello Josh, This is Miella from Dyson. This machine is not multi-voltage and only fits 110-120v. We do not recommend using outside that voltage or on a converter, as this will cause power/motor issues and is not covered under warranty. Hope this helps! Miella Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionTo verify, I can set the temperature I want and this fan will automatically keep the room at that temperature? I live in Texas&work nights, so it gets really hot when I am trying to sleep, I need a really good fan that will keep 1 room very cool.

Asked 6 years ago by Morgan.

• A:Answer Hello Morgan, this is Kelly with Dyson. You are absolutely correct with regard to the heating function in the Dyson HP04. When you set the unit to 72 degrees, for example, it will keep the machine blowing heated air, until your room temperature hits 72 degrees. Once that occurs, the machine will still be on, but won't be blowing heated air. If the room temperature falls below the target temp you've set, it will begin to blow that heated air again.   Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionHow much will my electricity bill go up? Does the heater use more watts versus just using the cooling fan? Thanks

Asked 6 years ago by Baller.

• A:Answer I’ve been using this fan pretty much 24/7 at 72 degrees with the auto off function kicking in every now and then since the start of my current billing cycle. It’s now the end of my billing cycle and my electric bill has gone up by $200. This was the only consumption related change so YMMV.

  Answered 4 years ago by Conserve

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Q: QuestionDoes this work OK with a cool mist humidifier in the same room? Or I need to use either of them at one time, please clarify.

Asked 6 years ago by Bahu.

• A:Answer Hello Bahu, this is Kelly with Dyson. We generally do not recommend to use a purifier and a humidifier in the same room; the water/mist from the humidifier can cause false air quality readings on your purifier. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionWhy is it when i put my dyson on auto it just turns off?

Asked 6 years ago by Milo.

• A:Answer Hello Milo, this is Kelly with Dyson. When using Auto mode, if you have your air quality target, or temperature target set to a certain level, and your machine reaches that level, it will stop blowing air. The machine itself stays on, to monitor the air quality and temperature. If either dip below the level you've set, you'll begin to notice the flow of air again through the loop. Please feel free to contact us directly at [email protected] we are keen on providing you with support and learning more about your experience. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionHow hot does the HP04 get in the back? How close can it be safely placed to a wall?

Asked 6 years ago by Susan.

• A:Answer Hi Susan, this is Kelly with Dyson. When deciding where to place your Dyson Hot + Cool air purifier heater and fan, you'll want to keep it 3 ft. away (front, read and sides) from curtains, clothes, furniture, pillows, bedding, papers or anything else combustible. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionWhich dyson heater model is: 1) quieter 2) comes with a remote 3) is also a Dehymidifyer

Asked 6 years ago by Anonymous.

• A:Answer Hi there, this is Kelly with Dyson. The Dyson HP04 Hot + Cool as well as all of our other air purifier machines will come with an included remote control. The remotes are curved, and magnetized, and store on the top loop of each unit. None of the machines we currently offer have the ability to dehumidify the air. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionDoes this model have an automatic temperature setting?

Asked 6 years ago by Anonymous.

• A:Answer Hello, This is Miella from Dyson. This machine is a cooling fan and space heater. The fan's temperature cannot be adjusted as it is not an air conditioning unit but while in the heat mode, you can schedule the machine to adjust the target heating temperature. In manual mode, you set the target heating temperature and the machine works to get the space to that target. Hope this helps! Miella Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionWhat is the lowest temperature it gets to?

Asked 6 years ago by Lalagoogoo.

• A:Answer Hello there, this is Kelly with Dyson. The Dyson Pure Hot + Cool functions as a fan, heater and purifier, all in one unit. Our air multiplier line, unlike an AC unit that is designed to chill the air, consists of blade-less fans. The air temperature does not change, it is the air flow which cools the user. Each of the machines have the option of increasing the speed of the air expelled from the machine, which is adjusted with the remote control. While in heat mode, you can adjust the temperature, but you can only adjust the fan speed when using the fan in cool mode. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionIf I’m heating a room at 75 degrees will the unit be too hot to touch if a toddler is around it playing?

Asked 2 years ago by TheKyle.

Q: QuestionAutomatic control heater?

Asked 3 years ago by Jen.

This question was asked about the related product: Dyson - HP04 Pure Hot + Cool Smart Tower Air Purifier, Heater and Fan - White/Silver

• A:Answer There are auto features that you can set. Run time, temp, sweeping motion, that’s about all you’ll need.

  Answered 2 years ago by LaurelBVerified Purchase

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Q: QuestionI can't find the info about square footage for the air purifying. How large of an area will it cover?

Asked 3 years ago by Purifier.

• A:Answer I don't know the actual square footage it can cover but I would think one could do a fairly large room. I bought two of them to cover a two bedroom apartment and they do a good job.

  Answered 2 years ago by LizziB

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Q: QuestionI wanted to get this to heat my garage. Is this only for household use ?

Asked 3 years ago by Jasmine.

This question was asked about the related product: Dyson - HP04 Pure Hot + Cool Smart Tower Air Purifier, Heater and Fan - White/Silver

• A:Answer It will work in the garage, but it will depend on insulation and size of the garage for how effective it'll be to heat the entire garage.

  Answered 3 years ago by DaviVerified Purchase

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Q: QuestionI have been trying to replace the filter. I am not able to open it up. Recommendations?

Asked 3 years ago by David.

This question was asked about the related product: Dyson - HP04 Pure Hot + Cool Smart Tower Air Purifier, Heater and Fan - White/Silver

• A:Answer Don't worry about getting it open the "new" filters dont fit anyway.

  Answered 3 years ago by HeatherSVerified Purchase

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Q: QuestionWhy does the Dyson HP04 not meet California air cleaner regulation requirements and is there a Dyson Air Purifier model that meets these requirements?

Asked 3 years ago by Mag.

This question was asked about the related product: Dyson - HP04 Pure Hot + Cool Smart Tower Air Purifier, Heater and Fan - White/Silver

• A:Answer Hi Mag, this is Kelly with Dyson. Great question! Any machine that was not manufactured in California wouldn't be subject to the regulation, and as such, we do need to display this, as the units don't get certified/tested as ones manufactured in California would. Best wishes, Kelly Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
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Q: QuestionDoes the HP04 produce ozone?

Asked 3 years ago by Paul.

This question was asked about the related product: Dyson - HP04 Pure Hot + Cool Smart Tower Air Purifier, Heater and Fan - White/Silver

• A:Answer No.

  Answered 2 years ago by LaurelBVerified Purchase

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Q: QuestionIs this energy star certified?

Asked 3 years ago by lula.

This question was asked about the related product: Dyson - HP04 Pure Hot + Cool Smart Tower Air Purifier, Heater and Fan - White/Silver

• A:Answer Hi Lula, this is Kelly with Dyson. Energy Star does not currently rate table fans, therefore an Energy Star rating could not be attained for the Dyson Air Multiplier™ fans or our purifiers. Best wishes, Kelly Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
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Q: QuestionHow energy efficient is the HP04?

Asked 3 years ago by Bird.

This question was asked about the related product: Dyson - HP04 Pure Hot + Cool Smart Tower Air Purifier, Heater and Fan - White/Silver

• A:Answer I live in Minnesota and use mine daily in the winter. My bill went up $6.87, that’s six dollars and eighty seven cents for each month approx.

  Answered 2 years ago by LaurelBVerified Purchase

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