Questions & Answers

Q: QuestionThe cool air that it creates, is that significant? Most cooling units need an exhaust to go out the window. I don't have an ac unit in my apartment and it reaches 100 F here, would this suffice?

Asked 9 years ago by Alissa.

• A:Answer This is not an air conditioner. The is purely an air filter. Will not cool the air more than a fan.

  Answered 9 years ago by TopherkeyVerified Purchase

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Q: QuestionWhat is the main difference between TP01 vs TP02?

Asked 5 years ago by Kodak.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hello Cammy, this is Kelly with Dyson. The TP01 and TP02 are both tower purifying fans. The TP01 is the non-link version, while the TP02 has the ability, via WiFi, to connect to the Dyson Link App, which is a feature that would allow you to monitor air quality, view remaining filter life, and set up a run-time program, all within said app. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionDoes this air purifier produce ozone?

Asked 5 years ago by DrBob.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hello Bob, this is Kelly with Dyson. Some purifiers will use an ionizer, which releases charged chemicals into the air. These bond with particulates, and assist to remove those particles. This, however, generates ozone in the home. Dyson Purifiers do not use Ionization to purify the air and do not generate ozone. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionWill this air purifier give off an 'ozone' smell? Will it remove the odors of smoke and dampness?

Asked 9 years ago by Susan.

• A:Answer It removes odors ! I've used it in the kitchen, or after dyeing my hair, or any other time when I need fresh air smell in the house . It smells fresh , no weird ozone smell! And I'm very sensitive to smells!

  Answered 9 years ago by LulaVerified Purchase

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Q: QuestionIs this a fan also? Or just a air purifier.

Asked 5 years ago by Judy.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer It's a fan. It's a filter! It's a...a...Fanilter! Yes, it is both in one. It's two! Two! TWO devices in ONE! It works fantastico and I have no regrets in buying or recommending it to anyone. If you want a more powerful fan, look elsewhere but if you NEED a :"FANILTER", look no further. All the best to you!

  Answered 5 years ago by SSSSVerified Purchase

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Q: QuestionDoes the intensity of the fan affect the power of the filter? So if I have the fan on low does that mean the filter will be lower? I’m aware there are different level settings for the filter but is that dependant on the fan power? Thanks.

Asked 8 years ago by JJ.

• A:Answer The only variables are the speed of the air through the Dyson unit... it all goes through a filter.. and sherther it rotates through an arc as it operates. So there is no such thing as the power of the filter .. just the volume of air you are filtering in any given time period - up the speed of the fan and more air filtered in any given time period and vice versa. The way the unit runs an automatic, is that fan speed is increased in proportion to level of contaminant in the air. The Lower the air quality the higher the speed.. the better the air the lower the speed.

  Answered 8 years ago by ChrisVerified Purchase

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Q: QuestionWhere do you get the replacement filters and how much are they? Dyson says they need to be replaced every 6-12 months, but I can't seem to find anywhere that sells them.

Asked 9 years ago by MIssys25.

• A:Answer Hi MIssys25. It's Vince with Dyson. The replacement filters for the Pure Cool can be purchased directly from Dyson for $69.99. We will be happy to answer any additional product questions via email at [email protected]. Best wishes, Vince P.

  Answered 9 years ago by DysonProductExpert

  
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Q: QuestionHow does this compare to the AM11 besides the WiFi feature?

Asked 7 years ago by Kennnnn.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hi there, this is Krystal with Dyson. The AM11 and the Dyson Pure Cool Link purifier listed here are the same machine with the same specifications. The only difference is this model can be linked to your Smartphone for real time air quality information and the ability to set a schedule and control the device right from your phone. Best Wishes, Krystal Dyson Customer Support

  Answered 7 years ago by DysonProductExpert

  
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Q: QuestionNeed a Remote Control device for fan

Asked 8 years ago by Anonymous.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Pure Cool. This purifier does include a remote control. You can also use your Smartphone to control the fan. Replacement remotes are also available by contacting us directly. Best Wishes, Krystal Dyson Customer Service

  Answered 8 years ago by DysonProductExpert

  
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Q: QuestionI read somewhere that this Dyson air purifier the pure cool link tower will help with paint fumes but I can't find that description any where.

Asked 7 years ago by Celeste42.

• A:Answer I'm not sure about paint fumes. I actually purchased it for cigarette smoke and honestly it doesn't really work well. I would recommend looking into other options especially because the price point is so high on the dyson.

  Answered 7 years ago by DV69Verified Purchase

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Q: QuestionHow often do you have to replace the filter?

Asked 7 years ago by Mark.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hi Mark, this is Krystal with Dyson. Thank you for your interest in the Dyson Pure Cool purifier. How often the filters need to be changed does depend on how often it is used. If used for 24 hours a day, it will need to be changed every 6 months. If used for 12 hours or less per day, it will need to be changed every year. Best Wishes, Krystal Dyson Customer Support

  Answered 7 years ago by DysonProductExpert

  
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Q: QuestionDoes this fan constantly cool? How can I toggle back and forth between cool and fan?

Asked 8 years ago by JG828.

• A:Answer Hi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Pure Cool Link Purifier. The purifier acts as a fan and will not change the temperature of the room. It cools a person by moving the air over and around them. Best Wishes, Krystal Dyson Customer Service

  Answered 8 years ago by DysonProductExpert

  
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Q: QuestionIs this auto-volt? I am from the Phils. Thanks

Asked 8 years ago by Rose.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hi Rose. This is Krystal with Dyson. Thank you for your interest in the Dyson Pure Cool Link Air Purifier. The Dyson Purifier uses voltage of 110-120v. It is not dual voltage. Best Wishes, Krystal Dyson Customer Service

  Answered 8 years ago by DysonProductExpert

  
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Q: QuestionDoes this ship with filter ready to go. Or is filter a separate purchase?

Asked 6 years ago by Coffeedrinker.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Comes with filters ready to go

  Answered 6 years ago by LarrymaxVerified Purchase

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Q: QuestionI lost the remote for my machine how can I replace one or Purchase one

Asked 5 years ago by Babygirl.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hi there, this is Kelly with Dyson. We would be happy to help replace a lost remote control. Please feel free to email us directly at [email protected], and we'll be happy to help. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionIs this another dis-continued model?

Asked 6 years ago by Jake.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hello Jake, This is Miella from Dyson. The Dyson TP02 Pure Cool Link purifier is not discontinued. Hope this helps! Miella Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionDoes this have a pre-filter of some kind before the HEPA filter? Or will my pet's hair quickly clog the HEPA filter and require it to be replaced often? A pre-filter could either be cleanable or be less expensive to replace than the HEPA filters.

Asked 6 years ago by RedRedWiine.

This question was asked about the related product: Dyson - TP02 Pure Cool Link Tower 800 Sq. Ft. Air Purifier - Iron, blue

• A:Answer Hello there, this is Kelly with Dyson. The Dyson TP02 Pure Cool Link tower purifier fan removes a range of contaminants from the air. It purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, pet dander and odors such as cigarette smoke and cooking smells, with the included HEPA filter. It won't trap hair from your pets. The life on our filters is 4382 hours, so if you were to run your machine 24 hours a day, the filter would last about six months. You can monitor filter life in real time via the Dyson Link App. The filters are not washable. I hope this helps! Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionWhat is the wattage of this product

Asked 6 years ago by Sam.

• A:Answer Hello Sam, this is Kelly with Dyson. The Dyson TP02 Pure Cool Link Tower is 56 watts. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionIs this dual voltage? Thanks

Asked 7 years ago by Anonymous.

• A:Answer Hello, This is Miella from Dyson. Dyson machines are manufactured for use in the country manufactured in. This purifier is 110-120v and is not dual voltage. Hope this helps! Miella Dyson Customer Support

  Answered 7 years ago by DysonProductExpert

  
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