“I just got mine. The suction is great but when I try to use the wand I’m fighting with it the whole time. It wants to suck the wand back down into the machine. Is this normal? Also doesn’t look like the brush moves at all when I push the button??”
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Hi Pammie, this is Kelly with Dyson. We're sorry to learn that you're having problems with your Dyson Small Ball Multifloor upright vacuum. Please feel free to reach out to us at [email protected]; and we will be more than happy to assist with any questions or concerns that you have. Best wishes, Kelly Dyson Customer Support
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