Questions & Answers

Q: QuestionHow does the Dyson V15s Detect Submarine help with pet hair?

• A:Answer The vacuum includes a Hair screw tool specifically designed to pick up long hair and pet hair from surfaces without tangling.

Q: QuestionCan this vacuum be used on both wet and dry messes?

• A:Answer Yes, the Dyson V15s Detect Submarine is designed for both wet and dry usage.

Q: QuestionHow does the Dyson V15s Detect Submarine handle different floor types?

• A:Answer This vacuum is designed for use on all floor types. It includes a Fluffy Optic cleaner head for revealing dust on hard floors, a Digital Motorbar cleaner head for deep cleaning carpets and hard floors, and a Submarine cleaner head for washing hard floors and removing wet and dry debris.

Q: QuestionWhat is the maximum runtime of this Dyson vacuum?

• A:Answer The Dyson V15s Detect Submarine Cordless Vacuum can run for up to 60 minutes on a single charge.

Q: QuestionHow does one proceed with utilizing liquid cleaner/detergent for the mopping aspect? I understand detergent is not needed, but I would like to know how can one use liquid cleaner aside from just water should that be something that can be done.

Asked 1 year ago by beth.

• A:Answer Hi there, this is Jenifer with Dyson. While not necessary, if you decide to use detergent, please choose gentle, non-foaming, common household detergents and do not use bleach. Please follow the manufacturers guidance on the recommended dilution - We do not recommend putting undiluted detergents in the clean water tank. Please feel free to email us at [email protected] with any additional questions! Best wishes, Jenifer Voice of the Customer

  Answered 1 year ago by DysonProductExpert

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioncompare the v15 to the v15s specifically answering whether you give up power/features to get the v15s or is the dry vacuum head equally as strong as the v15? which model is your top-of-the-line product in terms of suction power & battery life

Asked 6 months ago by dalesdyson.

• A:Answer Hello, thank you for your query regarding the Dyson vacuums. The Dyson V15s Detect Submarine and the V15 Detect both offer the same powerful suction and battery life—so you are not sacrificing performance by choosing the V15s. The key difference is that the V15s includes the Submarine wet roller head, adding floor-mopping capability without reducing dry vacuum power. If you have any further feedback or need assistance with the product, please email us at [email protected]. We would be delighted to assist you further.

  Answered 5 months ago by Dyson Team

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you have to hold the power button while vacuuming?

Asked 1 year ago by NanaDeb60.

• A:Answer The trigger, yes.

  Answered 1 year ago by MarkDVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you buy just the mop attachment if you already have the V15 vacuum?

Asked 2 years ago by Fishman.

• A:Answer Hi there! No the wet head is only compatible with models that have "Submarine" in the name. Best wishes, -Adam, Dyson Customer Support

  Answered 2 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs the wall mount the same as the V10?

Asked 2 months ago by KevinS.

Q: QuestionWhat is the capacity of the clean and dirty water holders in the Detect Submarine models? Does the submarine attachment use the vacuum power to suck up the water or does it sweep it into the dirty water holder?

Asked 2 months ago by AnneH.

• A:Answer Yes it suctions anything including the dirty water, separating it into a different dispenser from the clean one

  Answered 2 months ago by VanelyPVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis the v15 detect the best suction or is the v15s just as strong plus the option of a wet mop?

Asked 6 months ago by Anonymous.

• A:Answer They are both as strong, they have the same suction power, the only difference is that the submarine includes the wet roller

  Answered 2 months ago by VanelyPVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I charge with 220v outlet ? Is there adapter for Europe?

Asked 6 months ago by Dan.

• A:Answer Hello, thank you for your inquiry regarding the Dyson V15s Detect Submarine Cordless Vacuum. The version sold in the United States is designed for 110–120V power systems and is not compatible with 220V outlets. Dyson does not offer a universal or dual-voltage charger for this model. If you plan to use the vacuum in Europe, we recommend purchasing the European version, which is built for 220–240V and comes with the appropriate plug type. Using a voltage converter is not officially supported and may void the warranty or damage the device. If you have any further feedback or need assistance with the product, please email us at [email protected]. We would be delighted to assist you further.

  Answered 5 months ago by Dyson Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this have a hepa filter?

Asked 7 months ago by LakeBuyer.

• A:Answer Hello, thank you for your query regarding the Dyson - V15s Detect Submarine Cordless Vacuum. Yes, the Dyson V15s Detect Submarine Cordless Vacuum is compatible with a HEPA filter, which helps capture fine dust and allergens. If you need a replacement, Dyson offers genuine HEPA filters designed for this model. For more details or assistance, you can check Dyson’s official support page or email at [email protected].

  Answered 5 months ago by Dyson Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHas anyone tried picking up cat litter?

Asked 1 year ago by bobbyking.

• A:Answer It won’t pickup sea salt, so I’m going to assume cat litter is also out.

  Answered 7 months ago by user626689Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the Submarine work well on non-smooth or textured tiles, too? The demos only seem to show smooth tile.

Asked 2 years ago by KellyBean.

• A:Answer It will work on any surface

  Answered 2 years ago by DysonProductExpert

  
  Helpful (1)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you buy the hardwood attachment for older Dyson models?

Asked 2 years ago by Loyd.

• A:Answer Hi Loyd, the fluffy head tools and soft roller tools (also known as the hardfloor attachments) will broadly be cross-compatible across the Dyson V7-V15 cordless lines. -Adam, Dyson Customer Support

  Answered 2 years ago by DysonProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe have received our new vacuum and wet mop but there is no Hair Screw included, despite it being in the item description and the marketing photos. We're not sure how to get one, can you advise? We're excited to try that with our pets.

Asked 2 years ago by SprintingSpaniels.

• A:Answer Please feel free to email [email protected] and we are happy to provide you with support. Best wishes, Teanna Dyson Expert

  Answered 2 years ago by DysonProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow long does a charge last for this machine?

Asked 2 years ago by JoanneF.

• A:Answer There’s a count down timer on the battery. Think it’s 45 minutes.

  Answered 1 year ago by ToddRVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)