A:AnswerHi Cindy, this is Krystal with Dyson. Thank you for your interest in the Dyson V8 Animal. We do not recommend picking up any stones/pebbles with any of the Dyson machines as they can damage the machine.
Best Wishes,
Krystal
Dyson Customer Service
A:AnswerHi there, this is Jenifer with Dyson. This is a question of preference. The V11™ models do have more suction power, longer run time, and more features. You may view a comparison chart at the following link: https://www.dyson.com/vacuum-cleaners/cordless
Please feel free to email us at [email protected] with any specific questions.
A:AnswerThis vacuum cleans super well under our couch and bed. I guess it just depends on how hight your furniture is. Our bed is about 12 inches off the ground, and the couch is about 4-5 inches.
A:AnswerHi there Carol, this is Tia from Dyson! We're very sorry to hear of the concern with your Dyson V8. We're always keen to help and we want you to love your Dyson cordless machine.
For Dyson troubleshooting assistance, please don't hesitate to reach our support team at [email protected]. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHello Louie, this is Kelly with Dyson. The Dyson V8 weighs 5.8 pounds. That weight includes the floor tool and wand.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there Jillian, this is Tia from Dyson! Great question! As it stands, our machines are intended for use in the country where they are sold and international adapters aren’t recommended. Machines manufactured for the United States are designed solely for 110-120v electricity. Use of adapters may void the warranty.
We appreciate your interest in Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi there SophiaMay, this is Tia from Dyson. The Dyson V8 Animal will feature our powerful direct-drive head, which removes ground-in dirt from carpets and is also great for hardwood floors, too!
We appreciate your interest in Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi there Jerry, this is Tia from Dyson! Sorry to hear of the concerns with your Dyson V8 Animal cordless vacuum. We're keen to assist with troubleshooting and invite you to reach us at [email protected]. Please be sure to include a description of the issues being experienced along with the serial number of your machine.
We look forward to helping you further, and thank you for your support of Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHello Susan, this is Kelly with Dyson. The Animal does have both a pre- and post-motor filter which you'll want to wash once per month. They shouldn't ever have to be replaced, as long as they're being maintained.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Charlie, this is Kelly with Dyson. The Dyson V8 machines offer 2 suction modes; regular and Max. The V11 models have 3 suction modes, Boost, Auto and Eco.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Messica, this is Kelly with Dyson. The V8 Animal does have a spinning brush bar, to help pick up particles and debris from your flooring. This model also offers two suction modes for picking up debris.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. While we can't guarantee a lifespan for the battery due to varying factors, I can confirm that we would generally expect the battery to outlast the free 2-year guarantee provided with all new machines purchased from an authorized retailer. While we don't expect problems to occur, the guarantee is in place to help protect against any problems that may ever arise or come up with a new purchase. I'm also happy to share that we do also have many happy cordless Dyson owners who are still enjoying some of our earlier models today. The batteries are replaceable, should you ever need to replace it.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. The Dyson V7 and V8 Animals are the same, with the exception of suction and run time. The V7 offers 100 air watts of suction, with up to 30 minutes of run time. The V8 has 115 air watts of suction power and up to 40 minutes of run time. The tools included with each will be the same.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Shannon, this is Kelly with Dyson. Your V8 Animal will have two filters, one that sits inside of your cyclone, and a twist-on post motor filter on the back of the main body. You can have a look at this video here, to see the steps on filter washing for your model: https://www.youtube.com/watch?v=Rh4523gmLvo
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Paula, this is Kelly with Dyson. The Dyson V8 Animal will include the mini motorized tool, combination tool and crevice tool in the box with the machine.
Best Wishes,
Kelly
Dyson Customer Support
A:AnswerHello Eddie, this is Kelly with Dyson.
The Dyson V8 Absolute model comes with 2 cleaner heads, the direct drive cleaner head that is also included with the Animal, as well as the soft-roller head. This soft roller was engineered specifically for use on bare flooring. The soft roller head can be purchased separately on its own to use on your vinyl or plank flooring, should you wish.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Sprite,
This is Miella from Dyson. This machine is not multi-voltage and only fits 110-120v. We do not recommend using outside that voltage or on a converter, as this will cause power/motor issues and is not covered under warranty.
Hope this helps!
Miella
Dyson Customer Support
