Questions & Answers

Q: QuestionWhat is the difference between the EX3 and the EX5

Asked 5 years ago by Anonymous.

• A:Answer The EX-5 has a completely different handlebar and tablet holder than the EX-3. Additionally the water bottle holders are more durable and positioned under the upgraded aero-style handle bars.

  Answered 5 years ago by BestBuy

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Q: QuestionBox demensions?

Asked 4 years ago by Box.

• A:Answer The EX5 box dimensions is 40.94"x10.62"x34.84".

  Answered 4 years ago by BestBuy

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Q: QuestionHow big of a tablet does this hold?

Asked 4 years ago by Anonymous.

• A:Answer I tried fitting my ipad pro 12.9in ad it did not fit. I think 10-11 in would be the max size

  Answered 4 years ago by Jorju76

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Q: QuestionWhat is the difference between the EX5 and the EX5S?

Asked 5 years ago by NAT.

• A:Answer The EX-5s has a 21.5" touchscreen built into the bike. The EX-5 utilizes your smart device to use the app.

  Answered 5 years ago by BestBuy

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Q: QuestionWhen will this model be back in stock?

Asked 5 years ago by Nikki.

• A:Answer Hi Nikki, I understand how frustrating it is right now with inventory levels being where they are. We are currently shooting for Sept 1 as a date that inventory will be available. Shipping is being hindered by COVID restrictions and we are doing everything to get these bikes into customers hands as quickly as possible. Thank you so much for your interest in Echelon and we are looking forward to having you in the Echelon Community!

  Answered 5 years ago by BestBuy

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Q: QuestionDoes it come with a synced fitness app like iFit?

Asked 5 years ago by Antonio.

• A:Answer Echelon offers an app similar to Peloton with free capabilities and paid subscriptions that include on demand and live classes. .

  Answered 5 years ago by Lauren

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Q: QuestionI have an Echelon EX5 without a screen and I want to buy a screen for it - can you recommend which screens work best?

Asked 3 years ago by Melissa.

Q: QuestionDoes heart rate monitor come with handgrips

Asked 4 years ago by Chuck.

• A:Answer There is no heart rate monitor built into the handlebars. I use a Scosche arm band to track my heart rate.

  Answered 4 years ago by dgcaseyVerified Purchase

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Q: Questionthe echelon is coming with screen?

Asked 4 years ago by karen.

• A:Answer Depends on which one you bought. If you bought the EX-5, no, it isn't coming with a screen. If you bought the EX-5S, yes, it comes with a screen. The EX-3 also does NOT come with a screen. Basically, if there is an "S" after the number it has a screen. If not, there is no screen.

  Answered 4 years ago by dgcaseyVerified Purchase

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Q: QuestionDoes it need to be plugged in to work

Asked 5 years ago by John.

• A:Answer Yes

  Answered 4 years ago by BuckshotVerified Purchase

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Q: QuestionHas anyone ever received their order? How about on California? I ordered and the it gets cancelled after the promised delivery date fails, then order again when it’s in stock and then gets cancelled again a few weeks later. Both home delivery & pick.

Asked 5 years ago by Alfred143.

• A:Answer I ordered mine (Las Vegas) on Feb. 16th and it was delivered to my house on Feb. 19th.

  Answered 4 years ago by dgcaseyVerified Purchase

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