Questions & Answers

Name: ECOVACS Robotics - DEEBOT X1 OMNI Robot Vacuum & Mop with Auto Empty and Refill, Laser Mapping, AI Object Recognition and Self Clean - BLACK + SILVER
Brand: ECOVACS Robotics
SKU: 12171427
Price: 610.93 USD
Availability: InStock
Rating: 4.2 (389 reviews)

ECOVACS Robotics - DEEBOT X1 OMNI Robot Vacuum & Mop with Auto Empty and Refill, Laser Mapping, AI Object Recognition and Self Clean - BLACK + SILVER

Model:: OZMOX1M; |
SKU:: 12171427

User rating, 4.2 out of 5 stars with 389 reviews.

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Page Showing 1-20 of 25 questions

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QuestionDo you have to remove the mopping plates/pads before the robot can vacuum carpet?
Asked 4 years ago by MNMikeD.
- Answer Yes it will avoid carpet with the pads on
  Answered 3 years ago by BPMCH02
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Questiondrive wheel not working
Asked 3 years ago by matt.
- Answer Hi Matt, Please kindly turn the machine over and use your hand to rotate the left and right wheels at the same time, to see if the resistance is the same on both wheels. If not, check both of them to see if there's anything tangled inside. If the Deebot is still having issues, please reach out to the customer service team for further assistance. Best, Ecovacs Customer Care
  Answered 3 years ago by Ecovacs Advisor
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QuestionDoes it climb stairs to clean other levels of the house?
Asked 3 years ago by Anonymous.
- Answer Not on its own. You can pick it up and carry it, but it will complain about not being on the floor. Or buy another and expand your robot army. Name them Pinky and the Brain and every night they can try to take over the world.
  Answered 3 years ago by Yoop91
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QuestionDoes the X1 omni detect when it’s bin is full so it can empty in the middle of the job and return to continue where it left off?
Asked 3 years ago by EnriqueMMD.
- Answer Hi, Please kindly note that the function to detect the bin is full is not available currently. But the Auto Empty Station will empty the Deebot automatically once the Deebot returns to the base. And the Deebot X1 OMNI has a continuous cleaning function. It will return to continue where it left off after being charged fully in the middle of the cleaning job. Should you need any assistance please reach out to Ecovacs Customer Service Support Center to help out with any questions you may have. Best. Ecovacs Customer Care
  Answered 3 years ago by Ecovacs Support Team
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QuestionIf the vacuum cleaner encounters water, will it damage the system? Should we wipe off any wet areas before starting the robot to avoid any harm?
Asked 2 years ago by Abhi.
- Answer Hi, We would suggest wiping off the wet areas before starting the Deebot since water seepage will affect the cleaning effect and might damage the internal part of the robot vacuum. If you have any other questions, please reach out to our Customer Service Support Center and we’ll be happy to assist you. Best, Ecovacs Customer Care
  Answered 2 years ago by Ecovacs Support Team
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QuestionDoes this work on Vacum pet hair
Asked 3 years ago by Ida.
- Answer Yes it does and remarkably well.
  Answered 3 years ago by Solution9
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QuestionI would like to purchase this, however my recent purchases from best buy online have all come as open boxed items but advertised as new. If I purchase this online at bestbuy.com will I receive a new unopened item or will it be an open box?
Asked 3 years ago by OPENBOXBS.
- Answer Hi, Please kindly contact the original seller for further purchase information. Should you need any assistance please reach out to Ecovacs Customer Service Support Center to help out with any questions you may have. Best. Ecovacs Customer Care
  Answered 3 years ago by Ecovacs Support Team
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QuestionDoes it comes with hot air feature fo4 self cleaning mop pads ?
Asked 2 years ago by EG.
This question was asked about the related product: ECOVACS Robotics - DEEBOT X1 OMNI Robot Vacuum & Mop with Auto Empty and Refill, Laser Mapping, AI Object Recognition and Self Clean - WHITE + SILVER
- Answer Yes it does, it rinses the pads before drying
  Answered 2 years ago by Shurman39
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QuestionDeebot X1 can detect stair edges? If is near by stairs, it works by its own or we have to move it manually.
Asked 2 years ago by MS.
- Answer It doesn’t do it accurately at all. It hits a lot of things
  Answered 2 years ago by BryantR
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QuestionWhat is the max recommended sq footage per unit? Our main living area is about 600 sq ft total, all one level and connected by a hallway. We have three dogs and five cats, so lots of pet hair and kicked out litter from the cat boxes. Thanks!
Asked 2 years ago by DocSusan.
- Answer I dont know what the max is but it can easily clean that and have plenty of battery left.
  Answered 2 years ago by WeakSauce
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QuestionIs this item able to go up an incline in a theatre type setting?
Asked 2 years ago by Theatre.
- Answer No
  Answered 2 years ago by Chitrawattie
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QuestionCan you use on a laminate floor?
Asked 2 years ago by Bella.
- Answer Yes I do have some laminate in my house.
  Answered 2 years ago by MaryF
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QuestionFor hard surface floors, will it automatically vacuum and then mop on its own without adjustment or command from me?
Asked 2 years ago by FBG168.
- Answer Hi, The Deebot x1 Omni will automatically vacuum and mop at the same time if you have installed the mopping plates on the Deebot or the Deebot is under mopping mode. If you could please contact our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Best, Ecovacs Customer Care
  Answered 2 years ago by Ecovacs Advisor
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QuestionCan you fill the tank with cleaning solution for the mopping?
Asked 3 years ago by Carlie.
- Answer It’s recommended that you use ECOVACS cleaner only.
  Answered 3 years ago by Anonymous
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QuestionDoes this connect to 5G? Some do not.
Asked 3 years ago by nancy.
- Answer Connects via your wi-fi to any network.
  Answered 3 years ago by XtinaR
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QuestionI want to know input power 110V or 220V ? Can I use in Asia?
Asked 3 years ago by ACM.
- Answer Input is 110V.
  Answered 3 years ago by bjhdmdpa
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QuestionWhere is the vacuum sourced and manufactured?
Asked 3 years ago by Swens.
- Answer China. Expect months for any issues to be resolved if new parts are required.
  Answered 2 years ago by Cheryl
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QuestionMy DEEBOT doesn't dry the mopping automatically, how to make it dry?
Asked 3 years ago by alyson.
- Answer I recommend contacting ecovacs support.
  Answered 3 years ago by Brandon
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QuestionWill this go over higher than normal transitions?
Asked 3 years ago by Anonymous.
- Answer I believe it does. I have some shag rugs in my bathroom, and it handles them with ease. I previously had a Roomba S9 plus that had difficulties with those rugs, but this vacuum handles them very well.
  Answered 3 years ago by Ginao
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QuestionI use my Deebot every day and hear it emptying when it is done. However, when I checked the dust bag, it seems to be empty. I have manually cleaned my Deebot just in case, but how do I know if it is truly emptying into the bag?
Asked 3 years ago by robyns.
- Answer Somehow the dust is compressed into the bag to make space , the app will alert you when it’s full and will ask you to replace the bag
  Answered 3 years ago by Ashley
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Showing 1-20 of 25 questions

Questions & Answers

ECOVACS Robotics - DEEBOT X1 OMNI Robot Vacuum & Mop with Auto Empty and Refill, Laser Mapping, AI Object Recognition and Self Clean - BLACK + SILVER

Q: QuestionDo you have to remove the mopping plates/pads before the robot can vacuum carpet?

Q: Questiondrive wheel not working

Q: QuestionDoes it climb stairs to clean other levels of the house?

Q: QuestionDoes the X1 omni detect when it’s bin is full so it can empty in the middle of the job and return to continue where it left off?

Q: QuestionIf the vacuum cleaner encounters water, will it damage the system? Should we wipe off any wet areas before starting the robot to avoid any harm?

Q: QuestionDoes this work on Vacum pet hair

Q: QuestionI would like to purchase this, however my recent purchases from best buy online have all come as open boxed items but advertised as new. If I purchase this online at bestbuy.com will I receive a new unopened item or will it be an open box?

Q: QuestionDoes it comes with hot air feature fo4 self cleaning mop pads ?

Q: QuestionDeebot X1 can detect stair edges? If is near by stairs, it works by its own or we have to move it manually.

Q: QuestionWhat is the max recommended sq footage per unit? Our main living area is about 600 sq ft total, all one level and connected by a hallway. We have three dogs and five cats, so lots of pet hair and kicked out litter from the cat boxes. Thanks!

Q: QuestionIs this item able to go up an incline in a theatre type setting?

Q: QuestionCan you use on a laminate floor?

Q: QuestionFor hard surface floors, will it automatically vacuum and then mop on its own without adjustment or command from me?

Q: QuestionCan you fill the tank with cleaning solution for the mopping?

Q: QuestionDoes this connect to 5G? Some do not.

Q: QuestionI want to know input power 110V or 220V ? Can I use in Asia?

Q: QuestionWhere is the vacuum sourced and manufactured?

Q: QuestionMy DEEBOT doesn't dry the mopping automatically, how to make it dry?

Q: QuestionWill this go over higher than normal transitions?

Q: QuestionI use my Deebot every day and hear it emptying when it is done. However, when I checked the dust bag, it seems to be empty. I have manually cleaned my Deebot just in case, but how do I know if it is truly emptying into the bag?

Top Rated

QuestionDo you have to remove the mopping plates/pads before the robot can vacuum carpet?

Questiondrive wheel not working

QuestionDoes it climb stairs to clean other levels of the house?

QuestionDoes the X1 omni detect when it’s bin is full so it can empty in the middle of the job and return to continue where it left off?

QuestionIf the vacuum cleaner encounters water, will it damage the system? Should we wipe off any wet areas before starting the robot to avoid any harm?

QuestionDoes this work on Vacum pet hair

QuestionI would like to purchase this, however my recent purchases from best buy online have all come as open boxed items but advertised as new. If I purchase this online at bestbuy.com will I receive a new unopened item or will it be an open box?

QuestionDoes it comes with hot air feature fo4 self cleaning mop pads ?

QuestionDeebot X1 can detect stair edges? If is near by stairs, it works by its own or we have to move it manually.

QuestionWhat is the max recommended sq footage per unit? Our main living area is about 600 sq ft total, all one level and connected by a hallway. We have three dogs and five cats, so lots of pet hair and kicked out litter from the cat boxes. Thanks!

QuestionIs this item able to go up an incline in a theatre type setting?

QuestionCan you use on a laminate floor?

QuestionFor hard surface floors, will it automatically vacuum and then mop on its own without adjustment or command from me?

QuestionCan you fill the tank with cleaning solution for the mopping?

QuestionDoes this connect to 5G? Some do not.

QuestionI want to know input power 110V or 220V ? Can I use in Asia?

QuestionWhere is the vacuum sourced and manufactured?

QuestionMy DEEBOT doesn't dry the mopping automatically, how to make it dry?

QuestionWill this go over higher than normal transitions?

QuestionI use my Deebot every day and hear it emptying when it is done. However, when I checked the dust bag, it seems to be empty. I have manually cleaned my Deebot just in case, but how do I know if it is truly emptying into the bag?