drive wheel not working null

Hi Matt, Please kindly turn the machine over and use your hand to rotate the left and right wheels at the same time, to see if the resistance is the same on both wheels. If not, check both of them to see if there's anything tangled inside. If the Deebot is still having issues, please reach out to the customer service team for further assistance. Best, Ecovacs Customer Care

I have had the same problem with my wheel.

Hi Matt, Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations. Best, Ecovacs Customer Care

“drive wheel not working”

This question is for: ECOVACS Robotics - DEEBOT X1 OMNI Robot Vacuum & Mop with Auto Empty and Refill, Laser Mapping, AI Object Recognition and Self Clean - BLACK + SILVER

Asked by matt 2 years ago

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ECOVACS Robotics - DEEBOT X1 OMNI Robot Vacuum & Mop with Auto Empty and Refill, Laser Mapping, AI Object Recognition and Self Clean - WHITE + SILVER-Front_Standard

1-3 of 3 Answers

Hi Matt, Please kindly turn the machine over and use your hand to rotate the left and right wheels at the same time, to see if the resistance is the same on both wheels. If not, check both of them to see if there's anything tangled inside. If the Deebot is still having issues, please reach out to the customer service team for further assistance. Best, Ecovacs Customer Care
Answered by Ecovacs Advisor 2 years ago
Sorry, there was a problem. Please try again later.
I have had the same problem with my wheel.
Answered by MaryF 1 year ago
Sorry, there was a problem. Please try again later.
Hi Matt, Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations. Best, Ecovacs Customer Care
Answered by Ecovacs Support Team 2 years ago
Sorry, there was a problem. Please try again later.