Questions & Answers

Q: QuestionWhat are the dimensions of the Charging Coaster 2?

• A:Answer The dimensions of the Charging Coaster 2 are 4.4 inches in width, 4 inches in length, and 0.74 inches in height.

Q: QuestionWhat is the product name and model number of the Charging Coaster 2?

• A:Answer The product name of the Charging Coaster 2 is "Charging Coaster 2" and its model number is "CM19XC1004AM".

Q: QuestionDoes the Charging Coaster 2 come with any accessories?

• A:Answer The Charging Coaster 2 comes with a power adapter, making it a complete charging kit. Additional adapter plugs are also included for convenience.

Q: QuestionHow many devices can I charge simultaneously with the Charging Coaster 2?

• A:Answer The Charging Coaster 2 can charge one device at a time. It is compatible with all first and second-generation Ember Mugs and Cups. Additional charging coasters are recommended for use in multiple rooms to ensure your Ember Mug is always ready when you are.

Q: QuestionWhat is the brand name and manufacturer name of the Charging Coaster 2?

• A:Answer The brand name of the Charging Coaster 2 is Ember. The manufacturer name is EMBER TECHNOLOGIES INC.

Q: QuestionWhat charging method does the Charging Coaster 2 use?

• A:Answer The Charging Coaster 2 uses a wired charging method. It can be plugged into a wall outlet to provide continuous power to the Ember Mug. The coaster can also be used as a convenient storage place for the Ember Mug when not in use.

Q: QuestionWhat is the purpose of the Charging Coaster 2?

• A:Answer The Charging Coaster 2 is designed to ensure that the Ember Mug stays charged throughout the day, allowing for multiple uses. It provides a convenient way to store the Ember Mug when not in use and can be used in various rooms, such as the kitchen or office, to keep the mug ready for use.

Q: QuestionWhat is the warranty period for the Charging Coaster 2?

• A:Answer The Charging Coaster 2 comes with a 1-year warranty for both labor and parts. This warranty is provided by the manufacturer, Ember Technologies Inc.

Q: QuestionHow does the Charging Coaster 2 maintain the charge of the Ember Mug?

• A:Answer The Charging Coaster 2 maintains the charge of the Ember Mug by providing a continuous power supply to the mug when it is placed on the coaster. The coaster connects to a wall outlet and transfers power to the mug through inductive charging, ensuring that the mug stays charged and ready to use throughout the day.

Q: QuestionIs the Charging Coaster 2 compatible with all Ember Mugs?

• A:Answer The Ember Mug Charging Coaster 2 is compatible with all first and second generation Ember Mugs and Cups. This includes the Ember Mug, Ember Mug², Ember Travel Mug, and Ember Travel Mug².

Q: QuestionWhat is the product subclass and product brand of the Charging Coaster 2?

• A:Answer The product subclass of the Charging Coaster 2 is ACCESSORIES. The product brand of the Charging Coaster 2 is Ember.

Q: QuestionWhat is the product height, width, and length of the Charging Coaster 2?

• A:Answer The product height of the Charging Coaster 2 is 0.74 inches, the product width is 4.4 inches, and the product length is 4 inches.

Q: QuestionCan I use the Charging Coaster 2 while there's liquid in the Ember Mug?

• A:Answer Yes, the Charging Coaster 2 can be used while there's liquid inside the Ember Mug to maintain the charge. It also serves as a convenient storage place for the Ember Mug when not in use.

Q: QuestionI am confused. I am looking for a coffee cup warmer that is either battery operated or chargeable with an electric cord of some type which can then be unplugged after the warmer is charged. I want to be able to use my own mugs. Do you have that product?

Asked 5 years ago by Pat.

• A:Answer Hi Pat, thanks for reaching out! Unfortunately, we don't have an item like this as our Ember charging coaster is meant to be used with the Ember Mug. Ember uses advanced temperature control technology to create an environment where a hot drink (coffee/tea) is able to come to a resting temperature, decided by the user, between 120˚F-145˚F. Once liquid reaches the user's determined temperature, Ember will work to keep it at that resting temperature until the battery drains.

  Answered 5 years ago by Ember, Inc.

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Q: QuestionHow long does the charge last?

Asked 4 years ago by Patty.

• A:Answer The coaster itself does not hold a charge. The Ember mug is what the coaster charges. This must be plugged in at all times so when a mug is placed on the charger, it can charge. The Ember mug itself will hold a charge for about an hour and a half. Depending on the type/size of the mug, there are different timeframes the mug will hold a charge. You can go to the Ember website for all the details

  Answered 4 years ago by TrombleyVerified Purchase

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Q: QuestionDoes this fit the 14 ounce mug? It doesn't specify

Asked 5 years ago by Arlingtonhoo.

• A:Answer Hi Arlingtonhoo, Thank you for reaching out to us! The charging coasters are interchangeable and laterally compatible to each mug. Both charging coasters use the same charging technology so you can charge the Ceramic Mug (both the 10 oz and 14 oz) on the Travel Mug coaster and vice versa!

  Answered 5 years ago by Ember, Inc.

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Q: QuestionDoes this come with a cord?

Asked 4 years ago by Maureen.

This question was asked about the related product: Ember - Charging Coaster 2 - Copper

• A:Answer Yes, It comes with a charge cord

  Answered 4 years ago by CMonsterVerified Purchase

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Q: Questionthe ember 2 mug 14 oz doesnt come with the coaster? do we need a coaster or not?

Asked 5 years ago by suzanne.

This question was asked about the related product: Ember - Charging Coaster 2 - White

• A:Answer Hi Suzanne, thanks for reaching out! Each Ember Mug is sold fully packaged with a charging coaster included. We do offer extra charging coasters for purchase, if you wanted to get an additional coaster for your mug!

  Answered 5 years ago by Ember, Inc.

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Q: QuestionWhat material is this product made of?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Ember - Charging Coaster 2 - White

• A:Answer Thanks for reaching out! The Ember mug is made of durable stainless-steel with FDA food grade ceramic-reinforced coating. The charging coaster comes with the Ember mug so you have everything needed to use the Ember.

  Answered 4 years ago by Ember, Inc.

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