Questions & Answers

Q: QuestionWhat type of GPU does this have? I cant seem to find in the description. Was comparing to Radeon but couldnt find info on this model.

Asked 7 years ago by Kaley.

• A:Answer This laptop comes with an integrated Intel® UHD Graphics 620 graphics card.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes my protection plan cover a broken laptop screen?

Asked 4 years ago by Ellen.

Q: QuestionDoes the warranty cover a cracked screen? Can I bring my laptop in to best buy to have it fixed?

Asked 4 years ago by Sar.

Q: QuestionCan you use a foot pedal with a touch screen computer?

Asked 5 years ago by Lanny.

Q: QuestionDoes this computer have a microphone?

Asked 5 years ago by Rose.

• A:Answer Yes.

  Answered 5 years ago by CJS1Verified Purchase

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Q: QuestionI purchased a docking station recommended by HP. Is it possible to close the laptop without it going into sleep mode?

Asked 5 years ago by Docking.

• A:Answer Yes. I use it with an external monitor and a wireless keyboard and mouse at times.

  Answered 5 years ago by SamiamVerified Purchase

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Q: QuestionEnvy x360 15m-cn0011dx Does this device have the 4gb on board memory with an additional 4gb ram in the secondary slot. Or is this model a 2 slot ram drive with 8gb on one slot and the other slot empty. Have seen mixed reviews on this model. Thank you.

Asked 5 years ago by RAM.

Q: QuestionDoes this laptop have Anti Virus Protection.

Asked 6 years ago by Anonymous.

• A:Answer No antivirus was provided with the laptop.

  Answered 5 years ago by CasualVerified Purchase

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Q: QuestionCan this laptop run a vr headset like oculus rift s or any other vr headsets?

Asked 6 years ago by Zoey.

Q: QuestionIs there any chance of this product being in stock again?

Asked 6 years ago by Avi.

• A:Answer I actually bought this laptop 2 years ago, in-store. And it was sold out online just now, so I'm not sure.

  Answered 6 years ago by Shellymae

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Q: QuestionMy charger gets super hot whenever I charge. Does this happen to anyone else? I'm a bit worried. The laptop seems alright otherwise.

Asked 6 years ago by LaptopBuyer.

• A:Answer Yes this is normal according to HP, however mine got very warm as well

  Answered 6 years ago by Cubs90

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Q: QuestionI have a envy photo 6255 printer what laptop can I buy to go with it also I need the laptop for online classes looking at the web and for my dad’s cd rms games(porker and slots) and windows and any accessories.The amount of the laptop between $400-$600

Asked 6 years ago by Cook.

• A:Answer Any current HP laptop will be compatible with your printer. As for the CD ROMs, do the games actually RUN from them or just install from them? If they just need to be installed, you can use any laptop and connect an external DVD drive with a USB port if there is no optical drive built in (as long as the computer meets the minimum requirements for those particular games). You will need a Windows computer, not a Chromebook, to run those games. But this computer will most likely meet all your needs.

  Answered 6 years ago by HP Team

  
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Q: QuestionWhat are the size dimensions?

Asked 6 years ago by Cannon.

• A:Answer 15 inch screen

  Answered 6 years ago by SharkVerified Purchase

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Q: QuestionWhat is the size of the screen

Asked 6 years ago by Sandy.

• A:Answer 15.6 inches.

  Answered 6 years ago by Joyful1Verified Purchase

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Q: QuestionMy HP shows that the Battery Is fully Charged. When it is turned on it reads that there is no battery connection and it will not run. However, when it is plugged in it runs just fine. What is wrong?

Asked 6 years ago by Darren.

• A:Answer Same problem with mine. It is away at service right now. Did you get yours repaired. If so, how has it been since repair?

  Answered 6 years ago by PenguinVerified Purchase

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Q: QuestionI love this laptop except for the touch pad. Too much friction. Not smooth enough. Is there anything I can put on the touch pad to make it smoother?

Asked 6 years ago by Rocky.

• A:Answer By touch pad, I assume you mean the touch "screen", right? I would never put anything on it if I were you. Just be sure to keep your hands clean when using your computer...touch it lightly...not with heavy fingering. Hope this helps.

  Answered 6 years ago by lisainwilmingtonVerified Purchase

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Q: QuestionDoes the HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop have a backlit keyboard ?

Asked 6 years ago by Catch22.

• A:Answer It does have a backlit keyboard, and also has chicklet keys that make typing typing easier.

  Answered 6 years ago by Omi2sevenVerified Purchase

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Q: QuestionThe specs say the HP Envy 15M-CN0011DX 2-in-1 doesn't have a touch screen keyboard, yet it has tablet mode. I don't understand/know how I'd be able to operate TM without the use of a keyboard. Help before I buy.

Asked 6 years ago by NiaG.

• A:Answer Hi, your question was put in the HP Envy x360 group. If that is what you ask about, yes, it does have a backlit KB.

  Answered 6 years ago by Omi2sevenVerified Purchase

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Q: QuestionIs this laptop silent? No fan, etc. I need it for use in a recording booth so it has to be silent (certainly, other than using the keyboard, etc).

Asked 6 years ago by Skilford.

• A:Answer It doesn't normally make much noise at all. It does have a fan, of course, but it will only kick on audibly when needed to cool the system.

  Answered 6 years ago by HP Team

  
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