“Why does the printer say it does not recognize a new black Epson ink cartridge and how to resolve the issue?”

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• This usually happens due to installation or contact issues. Try removing the cartridge and reinstalling it firmly until it clicks. Make sure all protective tape is completely removed. Turn the printer off, unplug it for a minute, then restart. Also check that you’re using the correct Epson cartridge model and that the chip contacts are clean. If it still isn’t recognized, the cartridge may be defective and should be replaced.

  Answered by AngeleQ 6 days ago

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• Hello BAILEY. You can try removing and re-seating the cartridge. If the ink cartridge you are using is an Epson 812, 812XL, or 812XXL ink cartridge, please call our Technical Support team by phone for assistance. Regards, Kevin - The Epson Team.

  Answered by Epson 2 years ago

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