A:AnswerYou can find the step-by-step instructions in your user manual. It's also available online, here: https://files.support.epson.com/docid/cpd5/cpd51270/index.html.
A:AnswerI have had trouble like that with a large company printer. To get past that issue just lay your ID badge on the scanner and place a blank sheet of paper over the top of it, and you should be fine.