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  • QuestionMy vacuum has randomly been turning on at 12:00 a.m. 4 days in a row without having a pre-scheduled Time turned on. Is there a way to troubleshoot this why is this automatically turning on in the morning?

    Asked by Robert.

    • Answer If your Eufy Robot Vacuum 11S MAX is randomly turning on at 12:00 a.m. for four consecutive days without a pre-scheduled time, you can follow these troubleshooting steps to resolve the issue: Check for Scheduled Cleaning: Confirm whether the scheduled cleaning button has been pressed accidentally. Examine the display for the schedule icon that indicates a cleaning schedule is active. Cancel the schedule by holding down the schedule button on the remote control for 3 seconds (ensure the vacuum is not on its charging base when doing this). Wait for two beeps as confirmation that the schedule has been canceled. You can follow this tutorial for more details. Inspect for Pet Interactions: If you have pets, one might accidentally activate the robot. Place the vacuum in a location where pets cannot reach it and see if it still activates unexpectedly. Remove Batteries from Remote Control: After resetting the schedule, quickly remove the batteries from your remote control. Do not replace them for a while to see if the vacuum still starts without any remote control signal.

      Answered by Eufy Team

  • QuestionThe light during charging is solid red. Is the unit charging?

    Asked by mohammad.

    • Answer The light on our unit flashes red when it is charging and changes to blue when fully charged.

      Answered by Satisfiedcustomer