Questions & Answers

Name: eufy Security - eufyCam 2 Pro 3-Camera Indoor/Outdoor Wireless 2K 16GB Home Security System - White
Brand: eufy Security
SKU: 6476315
Price: 375.99 USD
Rating: 4.5 (1097 reviews)

eufy Security - eufyCam 2 Pro 3-Camera Indoor/Outdoor Wireless 2K 16GB Home Security System - White

Model:: T88521D1; |
SKU:: 6476315

User rating, 4.5 out of 5 stars with 1097 reviews.

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QuestionDoes the system log you out at random? We have this problem with Arlo and are looking for a new system.
Asked 5 years ago by Nichols.
- Answer No, the system won't log you out at random, just make sure your home network is in good condition. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.
  Answered 2 years ago by Eufy Team
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QuestionCan the Eufy cameras be left plugged in all the time, essentially hardwired?
Asked 5 years ago by Dann.
- Answer Yes, you can leave the camera plugged in all the time. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.
  Answered 5 years ago by Eufy Team
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QuestionCam2Pro2K base is WiFi (not Ethernet) connected. Works v well in NY w US iPhone. When I go to Europe WiFi connection of same US iPhone goes through different local WiFi & AT&T WiFi. Connection to base is lost. I have a European iPhone too. Any solution?
Asked 5 years ago by Lucus.
- Answer The only possible reason I can think of is, security based, Because the base is located in the US, and you are trying to connect to it from Europe, it may not be able to authenticate properly. Try connecting to it through a VPN that is based in the US, and see if that fixes the issue.
  Answered 5 years ago by Gwailou
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QuestionAnyway to map the 16GB base memory on your network? Also when will the USB slot actually be functional for memory? Can you save the entire 16GB to your computer?
Asked 5 years ago by etp7.
- Answer Thanks for your question. Currently, you can't save the entire 16GB base memory to your computer. You need to download the video clips on the app. The USB slot will be functional in the near future. Our product team is working on it. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.
  Answered 5 years ago by Eufy Team
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QuestionHow much local storage does the HOME BASE has?
Asked 5 years ago by 305realtor.
- Answer 16GB with about 14.7GB usable for storage
  Answered 5 years ago by MK7T
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QuestionI just bought the eufy Security 5-Piece Home Alarm Kit. Does the Home base with that system work with the eufy cam 2 Pro camera?
Asked 5 years ago by apg.
- Answer Yes it is compatible
  Answered 4 years ago by CaptMichel
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QuestionDoes this thing have a local/offline/IP based management mode or is it purely cloud-based management?
Asked 5 years ago by Zero.
- Answer No need to use the cloud. Storage is in the Eufy home base. Cloud is an option, as well as network attached storage.
  Answered 5 years ago by MK7T
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QuestionDoes his camera allow you to use a screw in mount rather than the magnetic?
Asked 1 year ago by Cats.
- Answer Yes Im using my old arlo srew mounts.
  Answered 1 year ago by GWeber
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QuestionDoes this unit continuously record (24/7)? Or does it only record when motion is detected just like Ring.
Asked 3 years ago by Faya.
- Answer it only records when it detects movements
  Answered 3 years ago by Rony
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QuestionCan I use more than two cameras with one homebase?
Asked 4 years ago by John.
- Answer Yes you can use more than two cameras
  Answered 4 years ago by Easy1
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QuestionI know that it comes with 16GB of local storage. Is this expandable? If so, what kind of storage works, micro sd, etc?
Asked 4 years ago by ZSpark18.
- Answer The Hub has a USB port, but expandable storage is not available at this time as far as I know
  Answered 4 years ago by FloydE
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QuestionWhich is the resolution, in PIXEL, of the Eufycam 2 pro 2K ? Thank you.
Asked 5 years ago by algir.
- Answer The highest resolution of this item can be up to 2K (2304*1296). There are three levels of resolution for you to choose: High/Medium/Low. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.
  Answered 5 years ago by Eufy Team
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QuestionCan the images / videos be viewed on my desktop computer?
Asked 4 years ago by HoofHearted007.
- Answer Yes, the images / videos can be view on the desktop computers or tablets.
  Answered 4 years ago by Chris
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QuestionWhat solar panel chargers are compatible with the Eufy Pro outdoor cameras? I would really like to add that to my set up, Thanks in advance for advice!
Asked 4 years ago by Tekchicpdx.
- Answer Eufy sells a solar panel -- search for Solar Panel for eufy Security Wire-Free Cameras. Wasserstein has solar panels for many different security cameras from various manufacturers, but they do not have one for the eufyCam 2 Pro 2K camera at this time.
  Answered 4 years ago by Mike
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QuestionHow many cameras can you connect to the hub?
Asked 4 years ago by Herkdriver.
- Answer seven
  Answered 4 years ago by TruckerTom
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QuestionDoes this have the AI Chip for facial recognition like the 1080p model? There is no mention of it.
Asked 5 years ago by Semantics.
- Answer I've recently purchase the eufy pro cam 2. I cannot speak to the technical specifications but practically speaking, the video can detect a person vs just detecting motion and will clip the face of the person identified for closer view. I assume that is what the AI chip does and what you are looking for.
  Answered 5 years ago by NewEufyowner
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QuestionAbout the Home Base that comes with these 2 Eufy 2K cameras, how much storage does it comes with? And is it upgradeable?
Asked 5 years ago by 305realtor.
- Answer It has 16GB (about 14.7GB usable) of internal storage
  Answered 5 years ago by Lucus
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QuestionMy cameras stopped charging after about 2 years, I see the warranty is only for now year... Can the batteries be replaced????
Asked 2 years ago by HDCV.
- Answer Check Amazon or Eufy website
  Answered 1 year ago by GWeber
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QuestionCan the homebase be connected to a tv or monitor?
Asked 5 years ago by Ramhvac.
- Answer It is compatible with echo show, but cannot be hooked to traditional monitor.
  Answered 5 years ago by truebluekenny
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QuestionWhy is there no information on this camera available at the Eufy website? It's odd that only Best Buy carries the camera and its maker has no information on it. The specs incorrectly indicate this camera has pan, tilt, zoom.
Asked 5 years ago by Airbud.
- Answer The cameras do pan, zoom and tilt while viewing on screen. The camera itself doesn't move.
  Answered 5 years ago by Lightning
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Showing 101-120 of 120 questions

Questions & Answers

eufy Security - eufyCam 2 Pro 3-Camera Indoor/Outdoor Wireless 2K 16GB Home Security System - White

Q: QuestionDoes the system log you out at random? We have this problem with Arlo and are looking for a new system.

Q: QuestionCan the Eufy cameras be left plugged in all the time, essentially hardwired?

Q: QuestionCam2Pro2K base is WiFi (not Ethernet) connected. Works v well in NY w US iPhone. When I go to Europe WiFi connection of same US iPhone goes through different local WiFi & AT&T WiFi. Connection to base is lost. I have a European iPhone too. Any solution?

Q: QuestionAnyway to map the 16GB base memory on your network? Also when will the USB slot actually be functional for memory? Can you save the entire 16GB to your computer?

Q: QuestionHow much local storage does the HOME BASE has?

Q: QuestionI just bought the eufy Security 5-Piece Home Alarm Kit. Does the Home base with that system work with the eufy cam 2 Pro camera?

Q: QuestionDoes this thing have a local/offline/IP based management mode or is it purely cloud-based management?

Q: QuestionDoes his camera allow you to use a screw in mount rather than the magnetic?

Q: QuestionDoes this unit continuously record (24/7)? Or does it only record when motion is detected just like Ring.

Q: QuestionCan I use more than two cameras with one homebase?

Q: QuestionI know that it comes with 16GB of local storage. Is this expandable? If so, what kind of storage works, micro sd, etc?

Q: QuestionWhich is the resolution, in PIXEL, of the Eufycam 2 pro 2K ? Thank you.

Q: QuestionCan the images / videos be viewed on my desktop computer?

Q: QuestionWhat solar panel chargers are compatible with the Eufy Pro outdoor cameras? I would really like to add that to my set up, Thanks in advance for advice!

Q: QuestionHow many cameras can you connect to the hub?

Q: QuestionDoes this have the AI Chip for facial recognition like the 1080p model? There is no mention of it.

Q: QuestionAbout the Home Base that comes with these 2 Eufy 2K cameras, how much storage does it comes with? And is it upgradeable?

Q: QuestionMy cameras stopped charging after about 2 years, I see the warranty is only for now year... Can the batteries be replaced????

Q: QuestionCan the homebase be connected to a tv or monitor?

Q: QuestionWhy is there no information on this camera available at the Eufy website? It's odd that only Best Buy carries the camera and its maker has no information on it. The specs incorrectly indicate this camera has pan, tilt, zoom.

QuestionDoes the system log you out at random? We have this problem with Arlo and are looking for a new system.

QuestionCan the Eufy cameras be left plugged in all the time, essentially hardwired?

QuestionCam2Pro2K base is WiFi (not Ethernet) connected. Works v well in NY w US iPhone. When I go to Europe WiFi connection of same US iPhone goes through different local WiFi & AT&T WiFi. Connection to base is lost. I have a European iPhone too. Any solution?

QuestionAnyway to map the 16GB base memory on your network? Also when will the USB slot actually be functional for memory? Can you save the entire 16GB to your computer?

QuestionHow much local storage does the HOME BASE has?

QuestionI just bought the eufy Security 5-Piece Home Alarm Kit. Does the Home base with that system work with the eufy cam 2 Pro camera?

QuestionDoes this thing have a local/offline/IP based management mode or is it purely cloud-based management?

QuestionDoes his camera allow you to use a screw in mount rather than the magnetic?

QuestionDoes this unit continuously record (24/7)? Or does it only record when motion is detected just like Ring.

QuestionCan I use more than two cameras with one homebase?

QuestionI know that it comes with 16GB of local storage. Is this expandable? If so, what kind of storage works, micro sd, etc?

QuestionWhich is the resolution, in PIXEL, of the Eufycam 2 pro 2K ? Thank you.

QuestionCan the images / videos be viewed on my desktop computer?

QuestionWhat solar panel chargers are compatible with the Eufy Pro outdoor cameras? I would really like to add that to my set up, Thanks in advance for advice!

QuestionHow many cameras can you connect to the hub?

QuestionDoes this have the AI Chip for facial recognition like the 1080p model? There is no mention of it.

QuestionAbout the Home Base that comes with these 2 Eufy 2K cameras, how much storage does it comes with? And is it upgradeable?

QuestionMy cameras stopped charging after about 2 years, I see the warranty is only for now year... Can the batteries be replaced????

QuestionCan the homebase be connected to a tv or monitor?

QuestionWhy is there no information on this camera available at the Eufy website? It's odd that only Best Buy carries the camera and its maker has no information on it. The specs incorrectly indicate this camera has pan, tilt, zoom.