“I got a new wifi password, now my lock won't connect. Asked on eufy support chat how to reconnect and he said I would have to do the setup all over again as a new device, unscrewing the back and everything, but he wasn't sure. Surely there's another way?!”
Answer This Question
1-1 of 1 Answer
If your eufy Security Smart Lock cannot reconnect to Wi-Fi after a network change, here are some steps you can follow to troubleshoot the issue before considering a full setup from scratch: Reboot the Router and Check Signal Strength: Restart your router and, if possible, move it closer to the Smart Lock to ensure a strong and stable Wi-Fi connection. Power Check: Ensure that the Smart Lock has sufficient power and is functioning properly. Manually Wake the Lock: Try unlocking or locking the Smart Lock manually or touching the keypad to wake it up. This may prompt it to reconnect to Wi-Fi automatically. Wi-Fi Password Check: Make sure there are no special characters or spaces in the Wi-Fi password, as these could interfere with the connection. Connect Through the App: Go to the app, navigate to lock settings > general > connection, and attempt to reconnect to the correct Wi-Fi network or try connecting via a hotspot. Reset and Reconnect: Restart the lock by pressing the reset button located at the bottom of the lock to see if this resolves the issue. If necessary, disconnect the wire plug between the exterior and interior assembly of the lock, reconnect them firmly, and retry. Remove and Re-add the Device: As a last resort, you may need to remove the device from the app and set it up as a new device. To do this: Press and hold the "SYNC" button on the lock for 10 seconds to reset it (for some models, this may vary, so confirm based on your lock model). Resume the setup process through the app. These steps should help you reconnect your Smart Lock to the updated Wi-Fi network without requiring the complete disassembly of the lock.
Sorry, there was a problem. Please try again later.