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Page Showing 21-40 of 69 questions
  • QuestionDo you have to store video on a SD card? Or will it store video on the app?

    Asked by Anonymous.

    • Answer The eufy Video Doorbell (such as the eufy Smart Wi-Fi E340 2K Wired and Battery-Operated Video Doorbell Dual) does not require an SD card for video storage. It comes with a built-in local storage option. For example: The Wired Version has a built-in 8GB eMMC local storage, which can store up to 30 days of video recordings (assuming you're recording 30 videos per day at 30 seconds each). Videos are stored locally on the device and can be accessed via the eufy Security app. Currently, this video doorbell does not support cloud storage or direct app-based storage. All video files are securely encrypted and stored locally.

      Answered by Eufy Team

  • QuestionIf you hardwire this doorbell does it still need a battery?

    Asked by Ted.

    • Answer Yes, the battery is required. The doorbell will not work with the battery removed, even if it's connected to your existing doorbell wires, The battery is an integral part of the doorbell's operation, providing power even when hardwired.

      Answered by RemiReviews

  • QuestionIs there a solar panel that will work with this model of doorbell? If so, what are the panels that will work?

    Asked by AdventofLegion.

    • Answer The eufy Smart Wi-Fi E340 Video Doorbell is not listed as compatible with the eufy Solar Panel. Currently, certain eufy Security devices such as the eufyCam series and SoloCam series support solar panel connections, but the video doorbell models generally do not support solar panels.

      Answered by Eufy Team

  • Questiondoes the e 340 doorbell works with eufy hub

    Asked by harley.

    • Answer The Video Doorbell E340 can work both independently and with the eufy Security HomeBase. Specifically, it is compatible with the eufy Security HomeBase 2 and S380 HomeBase (sold separately). When paired with a HomeBase, the video doorbell enables advanced features like motion detection, remote answering, and storing video clips in the HomeBase's built-in storage. However, using a HomeBase is optional. The doorbell can operate independently when connected directly to your home wireless router. You can receive notifications and hear the doorbell chime through options like a traditional doorbell chime, a separately sold eufy Security doorbell chime, or an Amazon Alexa Echo Show device. In summary, the E340 doorbell does work with the eufy Security HomeBase, but it is not required for its operation.

      Answered by Eufy Team

  • QuestionDoes this pair with homebase 3 and is homebase 3 the chime? Or do you have to purchase a separate chime, if so, what model number?

    Asked by Jose.

    • Answer The eufy Smart Wi-Fi E340 2K Video Doorbell can pair with the eufy Security HomeBase 2 or S380 (HomeBase 3). In these cases, the HomeBase acts as a storage location for video clips and also functions as a chime when the doorbell is pressed. However, the HomeBase is not mandatory for the doorbell to operate. The Video Doorbell E340 can work independently with your home's wireless router, and you can use a traditional doorbell chime, a separately sold eufy Security doorbell chime, or even an Amazon Alexa Echo Show device for notifications. If you decide to add a separate chime, you can consider the USB dongle + doorbell chime for this purpose. If you already have a USB dongle, you can purchase the T8740 add-on chime.

      Answered by Eufy Team

  • QuestionCan I set this camera up to take a photo at customizable intervals regardless if there is motion or not?

    Asked by Stone.

    • Answer The eufy Smart Wi-Fi E340 2K Wired and Battery Operated Video Doorbell does not have an option to take photos at customizable intervals irrespective of motion. The device is primarily designed to capture events based on motion detection and does not list a feature for scheduled or interval-based photo capturing.

      Answered by Eufy Team

  • QuestionWhat is the viewing distance of the E340 doorbell camera

    Asked by Anonymous.

    • Answer It is roughly around 30 ft

      Answered by RichardW

  • QuestionWhat is the viewing distance of the camera

    Asked by Anonymous.

    • Answer The eufy Security - Smart Wi-Fi E340 camera can detect laterally moving objects at a distance of up to 8-10 meters. The detection range may vary based on sensitivity settings, mounting height, and mounting angle. You can adjust the detection sensitivity in the camera settings to optimize the range.

      Answered by Eufy Team

  • Questionwhat is the external size of this doorbell?

    Asked by eufydoorbell.

    • Answer Item dimensions L x W x H is 5.9 x 2.03 x 1.11 inches

      Answered by Eufy Team

  • QuestionI live in SWFL and want to see if the Eufy doorbell works in the Florida temperatures. I don’t see this on the specs

    Asked by KarenSWFL.

    • Answer The eufy Video Doorbell E340 is designed to operate within a temperature range of -4°F to 122°F (-20°C to 50°C). In Southwest Florida, the climate is typically warm and humid, but it generally stays within this temperature range. Therefore, the eufy Video Doorbell E340 should work well in the Florida temperatures. However, if the temperature exceeds 122°F (50°C), the device may overheat. In such cases, the EufySecurity app will indicate when the doorbell is overheating and it will switch off automatically to protect the device. Once it cools down, it will restart and continue to operate normally. Remember to place the doorbell in a shaded area and ensure it's not exposed to direct sunlight to prevent overheating.

      Answered by Eufy Team

  • QuestionWhat chime is compatible with the eufy 340 security camera. I bought camera only and realize I need N indoor chime

    Asked by Tina.

    • Answer For the eufy Video Doorbell E340 (camera‑only purchase), you need a compatible indoor chime. Here are your options: 1. eufy Chime (official accessory) This is the simplest solution. The eufy Chime is a plug‑in indoor speaker that pairs wirelessly with your E340 doorbell. You can buy it separately (usually around $20–$30). It plugs into any standard wall outlet, and the doorbell will trigger it when pressed. It works with or without a HomeBase. 2. HomeBase 3 (if you have one or plan to get one) The HomeBase 3 (S380) itself acts as a chime. It has a built‑in speaker that can play doorbell chimes when paired with the E340. If you already have a HomeBase for other eufy cameras, you can add the doorbell to it and use the HomeBase as your indoor chime. 3. eufy Security app notification Without any physical chime, you can still receive push notifications on your phone from the eufy Security app when someone rings the doorbell. However, this requires your phone to be nearby and does not replace a loud indoor chime.

      Answered by Eufy Team

  • QuestionDoes it connect to 5G?

    Asked by Anonymous.

    • Answer It connects to your wifi.

      Answered by JACKA

  • QuestionDoes it support a SD card

    Asked by PPPP.

    • Answer No. It has 8GB of memory built in.

      Answered by JACKA

  • QuestionThe “storage type” on this device is listed in the description as “NVR” which is a Network Video Recorder - which says very clearly I need to buy and connect some other device (an NVR) for this euphy model 340 doorbell. Is the Best Buy description wrong?

    Asked by Zeutalors.

    • Answer The description on the Best Buy website may be incorrect if it suggests the Video Doorbell E340 has an "NVR" storage type requiring an additional device. The Video Doorbell E340 actually has a built-in 8GB eMMC local storage. All video recordings are securely stored locally on the doorbell itself, and there is no need to purchase or connect an additional Network Video Recorder (NVR). The use of this local storage is free for eufy users, offering sufficient capacity for storing up to 30 days' worth of video, depending on your recording frequency and video length.

      Answered by Eufy Team

  • Questionhow do you remove battery to charge once its installed

    Asked by Phyllis.

    • Answer You do need to dismount the doorbell with the little tool supplied but the battery just pulls out easily to charge. If you power it with an existing doorbell transformer it will automatically keep a charge.

      Answered by RUSSV

  • QuestionDoes this camera work with 5 GHz Tmobile home router? I have had trouble connecting 2.4 ghz things to this router

    Asked by Suse.

    • Answer It only works with 2.4 GHz wifi.

      Answered by JACKA

  • QuestionDoes the Eufy doorbell require a subscription?

    Asked by Anonymous.

    • Answer No, the eufy Security Video Doorbell E340 does not require any mandatory subscription fee to use its features. It is built as a one-time purchase with full access to standard operations right out of the box.

      Answered by Anonymous

  • QuestionCan you configure the doorbell to send a loud alert when motion is detected (not just when the button is pressed) -- perhaps if used in conjunction with a Homebase? I want motion-related alerts to wake me up.

    Asked by Anonymous.

    • Answer It alerts motion before the button is pressed.

      Answered by BryanT

  • QuestionIf the door shuts behind you, will it lock it automatically so you don’t have to manually?

    Asked by SLP.

    • Answer The Smart Wi-Fi E340 2K Wired and Battery Operated Video Doorbell does not have an auto-lock feature when the door shuts behind you. It is primarily a video doorbell and does not include any locking mechanism or smart lock integration. You would need to manually lock the door or use a separate smart lock compatible with your preferences for automated locking.

      Answered by Eufy Team

  • QuestionDoorbell MODEL T8214111 Smart Wi-Fi E340 2KWired & Battery Video Doorbell w/ Dual Cameras.Does "AUTO-RESPONSE" feature announcing "Excuse Me, Can I Help You?", Work as BOTH motion-activated & Doorbell Push? Ours used to be motion, but stopped working

    Asked by Ralph.

    • Answer The "AUTO-RESPONSE" feature, such as announcing "Excuse Me, Can I Help You?" works when a visitor presses the doorbell or stays in detection areas for an extended period. If this feature used to be motion-activated for your device and has stopped functioning, it may require adjustments in the device or software settings. It would be worth checking the updated settings on the eufySecurity app to ensure the motion detection and auto-response settings are properly configured.

      Answered by Eufy Team