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Questions & Answers

Your price for this item is $149.99
Page Showing 21-40 of 56 questions
  • QuestionCan I set this camera up to take a photo at customizable intervals regardless if there is motion or not?

    Asked by Stone.

    • Answer The eufy Smart Wi-Fi E340 2K Wired and Battery Operated Video Doorbell does not have an option to take photos at customizable intervals irrespective of motion. The device is primarily designed to capture events based on motion detection and does not list a feature for scheduled or interval-based photo capturing.

      Answered by Eufy Team

  • QuestionWhat is the viewing distance of the E340 doorbell camera

    Asked by Anonymous.

    • Answer It is roughly around 30 ft

      Answered by RichardW

  • QuestionWhat is the viewing distance of the camera

    Asked by Anonymous.

    • Answer The eufy Security - Smart Wi-Fi E340 camera can detect laterally moving objects at a distance of up to 8-10 meters. The detection range may vary based on sensitivity settings, mounting height, and mounting angle. You can adjust the detection sensitivity in the camera settings to optimize the range.

      Answered by Eufy Team

  • Questionwhat is the external size of this doorbell?

    Asked by eufydoorbell.

    • Answer Item dimensions L x W x H is 5.9 x 2.03 x 1.11 inches

      Answered by Eufy Team

  • QuestionI live in SWFL and want to see if the Eufy doorbell works in the Florida temperatures. I don’t see this on the specs

    Asked by KarenSWFL.

    • Answer The eufy Video Doorbell E340 is designed to operate within a temperature range of -4°F to 122°F (-20°C to 50°C). In Southwest Florida, the climate is typically warm and humid, but it generally stays within this temperature range. Therefore, the eufy Video Doorbell E340 should work well in the Florida temperatures. However, if the temperature exceeds 122°F (50°C), the device may overheat. In such cases, the EufySecurity app will indicate when the doorbell is overheating and it will switch off automatically to protect the device. Once it cools down, it will restart and continue to operate normally. Remember to place the doorbell in a shaded area and ensure it's not exposed to direct sunlight to prevent overheating.

      Answered by Eufy Team

  • QuestionDoes it come with wireless chime?

    Asked by Anonymous.

    • Answer No, it will make a sound on the doorbell camera device and on your phone. If you buy the chime or homebase seperately those can be connected to chime too, but they do not come with the camera.

      Answered by RachelM223

  • QuestionDoes this doorbell tie into existing eufy homebase and eufy app?

    Asked by Sk.

    • Answer yes, you can link them all on the app.

      Answered by RachelM223

  • QuestionHow difficult is it to remove the doorbell to charge the battery?

    Asked by Ranger.

    • Answer you use the little pin key thing that comes with it to release it from the mount and it is easy as long as you don't install the doorbell with something right above it blocking the key hole.

      Answered by RachelM223

  • QuestionCan you wire in your existing chime on this E340 if hard wired?

    Asked by Clay.

    • Answer When using the E340 (Edge) video doorbell and hardwiring it to your existing wiring, you need to use the provided jumper to bypass the existing chime wires. This jumper can be found in the package contents. By bypassing the chime using the jumper, the existing chime will no longer sound, but this ensures the video doorbell operates stably. The wired doorbell is not compatible with the existing chime, and a sufficient power supply (16-24VAC, 30VA or above) is required. If you do not bypass the existing chime with the jumper, the doorbell may still power on but might operate unstably, or you may hear a buzzing sound from the chime.

      Answered by Eufy Team

  • QuestionIs it waterproof

    Asked by Anonymous.

    • Answer Yes, the eufy Smart Wi-Fi E340 2K Wired and Battery Operated Video Doorbell with Dual Cameras has an IP65 weatherproof rating. This means it is designed to withstand exposure to water and dust, making it suitable for outdoor use.

      Answered by Eufy Team

  • QuestionDoes this operate on 2.4 GHz band or 5 GHz band on wi-fi?

    Asked by Sistertech.

    • Answer The eufy Smart Wi-Fi E340 2K Wired and Battery-Operated Video Doorbell operates on the 2.4 GHz Wi-Fi band. Most eufySecurity devices require 2.4 GHz Wi-Fi for their connection, benefiting from its larger effective range and stability.

      Answered by Eufy Team

  • QuestionWhere can i buy the doorbell chime for this?

    Asked by Sreenadh.

    • Answer The Video Doorbell E340 supports the use of eufy Security's separately sold doorbell chime. This add-on chime can be configured as your doorbell's ringtone through the Eufy Security app during the setup process. You can search for the eufy Security Add-On Chime on popular online retailers such as Amazon or eufy’s official website to purchase this accessory. It can also be paired with HomeBase 2 or S380 HomeBase for additional functionalities. If you’re using a HomeBase 3, ensure the chime is bound to your eufy account via the app for seamless operation.

      Answered by Eufy Team

  • QuestionDoes it have a no drill mount option?

    Asked by TKKnox.

    • Answer The provided knowledge fragments do not confirm if the eufy Smart Wi-Fi E340 has a no drill mount option. There's no related information available within the existing knowledge base.

      Answered by Eufy Team

  • QuestionDoes this have an ios app to view the video

    Asked by Arth1.

    • Answer Yes

      Answered by JoeJ

  • QuestionWill this work with Alexa? Will it work with my firestick so I can see the video on my TV?

    Asked by Toyo.

    • Answer Unfortunately, there is no specific information available in the knowledge base about the compatibility of the eufy Smart Wi-Fi E340 2K Video Doorbell with Alexa or Firestick, nor whether it can display video on your TV using these devices.

      Answered by Eufy Team

  • QuestionDo I need to buy a chime for this? If so, what’s the model number

    Asked by Jose.

    • Answer For the eufy Smart Wi-Fi E340 2K Wired and Battery Operated Video Doorbell with Dual Cameras, you do not necessarily need to buy an additional chime, as it typically comes with an indoor chime included. However, if you want to set up another chime in a different area of your house, you can purchase an add-on chime like the T8740 model from the eufy store or other retailers. This add-on chime works with the eufy 2K wired doorbell as well.

      Answered by Eufy Team

  • QuestionHow can I set up a wired connection at one door, battery operated at another door and a video camera or two at additional locations. Can I get different chimes for the different doors? Please confirm that chimes would be purchased in addition to the doorb

    Asked by Gill.

    • Answer Yes, you can set up the eufy Smart Wi-Fi E340 2K Wired and Battery Operated Video Doorbell to have a wired connection at one door, a battery-operated setup at another door, and add video cameras at additional locations. Here are the details: Wired and Battery Operation: The E340 Video Doorbell is versatile and can function in either wired or battery mode to suit different door locations. You can configure it according to your needs for each door. Chimes for Different Doors: The doorbells can work with indoor chimes that are sold separately. You can purchase additional chimes from eufy's store compatible with both the 2K and 1080P doorbells. However, differentiating chimes for different doors depends on the ringtone options available in the indoor chime settings. The indoor chime provides multiple ringtone options, and you can adjust the settings to try and assign different chimes for each doorbell if the system allows. Video Cameras Addition: Additional video cameras can be added to your eufy security system. They will integrate seamlessly with your home security setup via the mobile app. Chimes Purchase: Chimes are not included in all setups. You would need to purchase them separately if required. Ensure that the chimes are compatible with your Video Doorbell E340. For any additional doorbells or video cameras, you can manage and integrate them via the eufy Security app, and you may also explore different ways to receive notifications or hear the chimes using Alexa Echo or other devices. This provides flexibility in managing your smart home security system across multiple locations.

      Answered by Eufy Team

  • QuestionAre to two cameras combined into the single Box. Is it possible to add a second camera that can be mounted at a nearby but separate location. I have seen stills from other peoples door bell cameras , but often the bad guy is facing away.

    Asked by MikeB.

    • Answer No, but you can just buy a separate eufy security camera and also mount that on your porch facing a different direction. I have this doorbell plus 2 other cameras on my front porch.

      Answered by Ernest

  • QuestionDoes it work with Ethernet

    Asked by Samfing.

    • Answer The eufy Security Smart Wi-Fi E340 2K Wired and Battery Operated Video Doorbell does not support Ethernet connectivity as it is designed to connect to your network via Wi-Fi.

      Answered by Eufy Team

  • QuestionFor those of you who have owned other brand of doorbell cameras, how does this compare to the Tapo doorbell camera? Which would you recommend over the other? And why?

    Asked by SamsClubSandwich.

    • Answer This one is so much better I wouldn't even consider the Tapo.

      Answered by Ernest