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  • QuestionDoes this system work on android phones? Also does BEST Buy install this system?

    Asked by Navyblue812.

    • Answer Yes, the Video Doorbell E340 is supported on Android phones. You can download the Eufy Security app from the Google Play Store to set up and manage the doorbell. To begin: Download the Eufy Security app from the Google Play Store. Create an account or log in to manage the device. Follow the instructions in the app for pairing the device.

      Answered by Eufy Team

  • QuestionDoes the included chime hold a microSD card so it can store videos from the doorbell? If so, how large of a microSD card can be used?

    Asked by RS.

    • Answer The included chime for the Eufy Video Doorbell does hold a microSD card and serves for local video storage. You can use microSD cards that are Class 10 or higher with a capacity of up to 128GB.

      Answered by Eufy Team

  • QuestionDoes this doorbell work well with eufy homebase 3 S380? or Eufy smart Display E10?

    Asked by nana.

    • Answer Yes, the eufy Video Doorbell E340 is compatible with the eufy HomeBase 3 (S380) and can be connected to it. The HomeBase provides additional benefits like storing video clips in its built-in storage and notifying household members when someone rings the doorbell. However, the compatibility with the Eufy Smart Display E10 has not been explicitly mentioned. Please refer to the manufacturer's guidelines or product specifications for confirmation regarding the E10 compatibility.

      Answered by Eufy Team

  • QuestionWhen someone presses the doorbell button, do you hear a chime on your phone or just see a text alert? Also, can you use two chime units with one Eufy doorbell so one can be used in the house and the other in a guest house?

    Asked by RS.

    • Answer When someone presses the button on the Eufy Video Doorbell, you can indeed hear a chime on connected devices like the HomeBase speaker, an Indoor Chime (if you have it set up), or an Amazon Alexa-enabled device if you've linked it. You can also receive a text alert notification on your phone. Regarding the use of two chimes with one Eufy doorbell, yes, you can set up multiple chime units for certain Eufy doorbells. For instance, the 2K battery doorbell and the 2K/1080P wired doorbell support add-on chimes. You can link multiple add-on chimes (up to four for some models) to function in different locations. If you want to install a chime in another building like a guest house, you would need an add-on chime, and it’s essential to ensure compatibility with your specific doorbell model. For the 2K battery doorbell (connected to the HomeBase 2), you would need a USB dongle and compatible add-on chimes. For wired systems, there are other chime options as well. Please check the instructions specific to your doorbell model for proper configuration.

      Answered by Eufy Team

  • Questiondo i need to buy an sd card?

    Asked by AndrewD.

    • Answer Yes, you need to purchase a separate SD card for your eufy Video Doorbell E340 as it does not include one. The maximum supported capacity is 128GB, which is sufficient for storing approximately 90 days of video history under typical usage (30 events per day, each 10 seconds long). You can use any micro-SD card that is Class 10 or above. The micro-SD card slot is located on the side of the WiFi doorbell chime for secure storage within your home.

      Answered by Eufy Team