Questions & Answers

Q: QuestionHow does the Filtrete Smart Air Filter compare to other air filters in terms of filtration capabilities and smart features?

• A:Answer The Filtrete Smart Air Filter stands out with its MERV 12 rating, capturing particles larger than one micrometer, including most dust and common pollutants. It employs exclusive 3M technology to capture microscopic particles like smoke, bacteria, viruses, dust, mold spores, and pollen. Additionally, the Filtrete Smart app allows users to monitor air quality, filter status, and receive replacement alerts, setting it apart from basic air filters in terms of smart features.

Q: QuestionDoes the Filtrete Smart Air Filter require additional accessories or components for installation, or is it ready to use out of the box?

• A:Answer The Filtrete Smart Air Filter is designed for quick and effortless replacement, making it ready to use out of the box. It is compatible with most residential HVAC systems and does not require any additional accessories or components for installation.

Q: QuestionDoes the app provide information about outdoor air quality in my area?

• A:Answer Yes, the Filtrete Smart app provides information about outdoor air quality in your neighborhood and other locations. This information can be accessed through the app's Outdoor Air Quality feature.

Q: QuestionHow does the Filtrete Smart Air Filter optimize filter changes, and how do I receive alerts on my smartphone?

• A:Answer The Filtrete Smart Air Filter optimizes filter changes by tracking filter life and determining the optimal replacement time based on your HVAC system usage. You can receive alerts directly on your smartphone when it's time to replace the filter by downloading the Filtrete Smart app, available for both iOS and Android devices.

Q: QuestionWhat is the expected lifespan of this air filter compared to other options on the market?

• A:Answer This Filtrete Smart air filter has a lifespan of 3 months, as specified in the product specifications. Compared to other air filters on the market, this lifespan is relatively shorter. Some standard air filters may have a lifespan of up to 6 months or even longer, while high-efficiency particulate air (HEPA) filters can last up to a year.

Q: QuestionCan I order replacement filters directly through the Filtrete Smart app?

• A:Answer Yes, you can order replacement filters directly through the Filtrete Smart app. The app makes it easy to purchase and have replacement filters sent directly to your home.

Q: QuestionWhat types of particles does this air filter capture, and how does it achieve this?

• A:Answer The Filtrete 14" x 30" x 1" Allergen, Bacteria and Virus Smart Air Filter captures microscopic particles such as smoke, bacteria, and viruses, as well as larger particles like dust, mold spores, and pollen. It achieves this using exclusive 3M technology, which effectively filters the air and removes harmful pollutants.

Q: QuestionWhat are the exact dimensions of this air filter, and how can I ensure it fits properly in my HVAC system?

• A:Answer The exact dimensions of this Filtrete air filter are 14 inches in height, 30 inches in width, and 1 inch in depth. To ensure proper fit in your HVAC system, compare these dimensions with the dimensions of your current air filter or refer to your HVAC system's manual for the recommended air filter size.

Q: QuestionAre there any specific maintenance or cleaning requirements for this air filter?

• A:Answer The Filtrete 14" x 30" x 1" Allergen, Bacteria and Virus Smart Air Filter does not require specific maintenance or cleaning. However, it is recommended to replace the filter every 3 months to ensure optimal performance. Replacement filters can be purchased through the Filtrete Smart app and delivered directly to your home.

Q: QuestionHow do I connect the Filtrete Smart Air Filter to my smartphone?

• A:Answer To connect the Filtrete Smart Air Filter to your smartphone, download the Filtrete Smart app from the App Store or Google Play. Once the app is installed, open it and follow the on-screen instructions to create an account and connect your filter to your Wi-Fi network.

Q: QuestionIs this air filter compatible with all HVAC systems, or are there specific requirements?

• A:Answer The Filtrete 14" x 30" x 1" Allergen, Bacteria, and Virus Smart Air Filter is compatible with most residential HVAC systems. However, it is essential to check the compatibility of the filter with your specific HVAC system before installation. You can find the compatibility information in the product specifications or by consulting with the manufacturer.

Q: QuestionHow does the Filtrete Smart app help me monitor air quality and filter status?

• A:Answer The Filtrete Smart app allows you to monitor your indoor air quality and filter status remotely using your Bluetooth- enabled device. It syncs with the integrated smart sensor in the air filter to provide real-time information about the air quality in your home and alerts you when it's time to replace the filter.

Q: QuestionWhat does the MERV 12 rating of this air filter indicate?

• A:Answer The MERV 12 rating of this Filtrete air filter indicates that it can capture particles greater than one micrometer in size. This includes most dust and common pollutants, such as smoke, bacteria, viruses, mold spores, and pollen. The higher the MERV rating, the more effective the air filter is at capturing smaller particles.

Q: QuestionHow many air filters are there for this price?

Asked 5 years ago by harv.

This question was asked about the related product: Filtrete - 20" x 20" x 1" Allergen, Bacteria and Virus Smart Air Filter - White

• A:Answer Just 1

  Answered 5 years ago by Blahnika

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Q: QuestionFor how long can the filter be stored in home garage without any damage? E.g. I have ordered 10 filters from BestBuy and I'm realizing that I only need 2 at a time. Can I store 8 unused filters for 2-3 years?

Asked 2 years ago by Harleen.

This question was asked about the related product: Filtrete - 20" x 20" x 1" Allergen, Bacteria and Virus Smart Air Filter - White

Q: QuestionIs the "smart button" on this filter removable? I don't need that on my filter.

Asked 2 years ago by ccp1.

This question was asked about the related product: Filtrete - 16" x 25" x 1" Allergen, Bacteria and Virus Smart Air Filter - White

• A:Answer Get one that doesn’t have the smart filter on it cheaper to

  Answered 2 years ago by NitaMcdonald

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Q: Questionwhat is the material made of? and if I wanted to cut into section from the 20"x25"x1" say 4" x 4" squares would I be able to?

Asked 4 years ago by Alex.

This question was asked about the related product: Filtrete - 20" x 25" x 1" Allergen, Bacteria and Virus Smart Air Filter - White

• A:Answer I doubt it…. Unless you have industrial tools

  Answered 4 years ago by Bobby

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Q: QuestionHow many air filters are there for 21.99?

Asked 5 years ago by MJohnson.

This question was asked about the related product: Filtrete - 16" x 20" x 1" Allergen, Bacteria and Virus Smart Air Filter - White

• A:Answer One air filter is included in the package.

  Answered 5 years ago by sgriesch

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Q: QuestionI can't get my filter to connect to my cell phone. I have used these filters for the last year, at least, and have never had this problem. How can I resolve it?

Asked 2 years ago by Bob.

This question was asked about the related product: Filtrete - 16" x 25" x 1" Allergen, Bacteria and Virus Smart Air Filter - White

• A:Answer Thank you for taking the time to leave your review. We are sorry to hear of the trouble, and would love to gather some more details about this experience in order to help. Please connect with our team by phone at 1-800-388-3458 M-F – 7am-10pm (Central) Sat & Sun – 8am – 8pm (Central) or by email at [email protected].

  Answered 2 years ago by 3M Social Engagement

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