Questions & Answers

Q: QuestionIs this compatible with and iPad ?

Asked 8 years ago by Danyele.

• A:Answer You just have to download the Fitbit app to your Ipad.

  Answered 8 years ago by loriVerified Purchase

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Q: QuestionWhat accessorys come with this model?

Asked 8 years ago by donald.

• A:Answer The only accessory is the charger.

  Answered 8 years ago by VollaVerified Purchase

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Q: QuestionDoes it track mileage fir runners?

Asked 8 years ago by Kb.

• A:Answer Yes

  Answered 8 years ago by Bees3JsVerified Purchase

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Q: QuestionCan this be used with an IPad rather than a phone?

Asked 8 years ago by Doodle.

This question was asked about the related product: Fitbit - Alta Activity Tracker (Small) - Plum

• A:Answer Yes! Mine works fine with my ipad

  Answered 8 years ago by OttersVerified Purchase

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Q: QuestionThis merchandise is a Christmas gift. If the item is not wanted, can it be returned ?

Asked 8 years ago by Chris.

Q: QuestionWhat is the difference between the Alta and the Charge 2?

Asked 8 years ago by Anonymous.

• A:Answer The primary difference is the charge HR is larger and has a heart rate monitor where the alta does is smaller and does not have a heart rate monitor.

  Answered 8 years ago by TeddyVerified Purchase

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Q: Questiondoes the geek squad set up your fitbit alta?

Asked 8 years ago by Anonymous.

This question was asked about the related product: Fitbit - Alta Activity Tracker (Small) - Blue

• A:Answer No, the instructions provided are very easily understood.

  Answered 8 years ago by SteveVerified Purchase

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Q: QuestionDoes bike riding show as steps on the Alta? ...on the Flex 2?

Asked 8 years ago by Elizabeth.

• A:Answer I have the Alta, and it recognizes when I am biking. It doesn't show as steps on your device. It will show up on the app as the amount of time you spent riding. I have found it to be very accurate in tracking my time on the bike.

  Answered 8 years ago by 2orangecatsVerified Purchase

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Q: QuestionDoes it work with Blacberry Phones?

Asked 8 years ago by Cali.

• A:Answer If the phone has Bluetooth then it should.

  Answered 7 years ago by KingKapalone

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Q: QuestionDoes Best Buy sell the gold/ black Alta tracker?

Asked 9 years ago by msKaty.

• A:Answer Check with Best Buy directly

  Answered 6 years ago by Bocce1playerVerified Purchase

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Q: Questionwhat is the warranty..

Asked 9 years ago by Patti.

• A:Answer 1 year. You will need it.

  Answered 7 years ago by PistolPete

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Q: QuestionDoes Fitbit have the option to display Military time?

Asked 9 years ago by Nicole.

This question was asked about the related product: Fitbit - Alta Activity Tracker (Small) - Plum

• A:Answer Yes it does.

  Answered 7 years ago by bestbuyerVerified Purchase

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Q: QuestionCan it track distance while running?

Asked 9 years ago by girlinthesurge.

• A:Answer Yes, this model can track distance.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionI have a Charge an it's fallen off a few times when the clasp doesn't hold. Has anyone had issues with the Alta clasp?

Asked 9 years ago by EightBall.

• A:Answer Yes, I found the band VERY frustrating when it was very brand new. It seems to be better now, so I highly recommend just working the clasp, off wrist, a lot at the beginning. I have noticed the company is now offering a watch-style clasp, but feel it should be the default for new Altas.

  Answered 8 years ago by SethtymeVerified Purchase

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Q: QuestionWhat accessories are available?

Asked 9 years ago by Nana.

• A:Answer Yes, you can order different bands.

  Answered 8 years ago by JanieVerified Purchase

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Q: QuestionHow do you set up a child with the alta? Does it have to be with the adult info

Asked 9 years ago by Anonymous.

• A:Answer You set up Fitbit on your computer. I've got the Fitbit app on my phone as well....

  Answered 8 years ago by JanieVerified Purchase

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Q: Questiondoes it come with charger and everything needed to work

Asked 9 years ago by Anonymous.

• A:Answer It has a USB charger that plugs into your computer.

  Answered 8 years ago by Renae

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Q: QuestionI like all things about this product except that it can't be used in the pool. If my friend who has a Garmin tells me steps taken in our aqua class, can I add that to this number into my daily activity?

Asked 9 years ago by sandistamper.

This question was asked about the related product: Fitbit - Alta Activity Tracker (Small) - Plum

• A:Answer You can add exercises manually

  Answered 8 years ago by ClosetgeekVerified Purchase

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Q: Questionif i have a fitbit charge hr and want a fitbit alta and there is nothing wrong with the charge. can i use my warranty to get the alta

Asked 9 years ago by pippyypoop.

• A:Answer You may not be able to, but if so you will have to turn in the Charge HR, along with its charger and you will have to re-purchase a warranty for the Alta because the original warranty is only good for one replacement.

  Answered 8 years ago by LynxVerified Purchase

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