Questions & Answers

Q: QuestionDoe this this come with a charging cable, or is that extra $$$???

Asked 2 years ago by Scooter.

• A:Answer The fitbit comes with a charging cable.

  Answered 2 years ago by SharonGVerified Purchase

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Q: QuestionCan you turn off the "always on" feature?

Asked 2 years ago by AliB.

• A:Answer Yes you can. Just swipe down, tap settings, then display settings, and then tap the always on item. Once there you can turn the always on display off or on. The manual section on how to do this is added as a photo.

  Answered 2 years ago by BBBrad

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Q: Questiondoes this come with a charger

Asked 1 week ago by Anonymous.

• A:Answer Yes, it comes with charger!

  Answered 1 week ago by LuciaSVerified Purchase

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Q: QuestionCan you change out the band with a fancier one?

Asked 1 week ago by Anonymous.

• A:Answer Hey there. Yes! You’re able to change the bands on the Charge 6 to fit every occasion. Check out this article for more details: https://support.google.com/fitbit/answer/14237222

  Answered 1 week ago by FitBit Team

  
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Q: QuestionDoes this device track pickleball activity?

Asked 1 week ago by Pickleballfan.

• A:Answer Thanks for asking, Pickleballfan. The Exercise app on the Charge 6 provides various exercise options. Select the one that best suits your activity, or choose "Workout" if your specific exercise is not available. It will also automatically recognize certain workouts, open the Exercise app, and begin tracking after a few minutes. Here’s a link with more information: https://support.google.com/fitbit/answer/14236510?

  Answered 1 week ago by FitBit Team

  
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Q: QuestionOne day it was working then when it died I could get it to charge.. I bought new chargers and everything! Please HELP!

Asked 2 weeks ago by Mal.

This question was asked about the related product: Fitbit - Charge 6 Advanced Fitness & Health Tracker - Porcelain - (2023)

• A:Answer Hey there, Mal. Sorry to hear you’re having charging issues on your Charge 6. There are a few things that could impact the device — here’s a few solutions: 1. The pins on the device or charging cable are dirty: Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable. 2. The USB port or outlet is faulty: Try a different USB port or a UL-certified wall charger. 3. Your device’s battery was depleted to 0%, and it doesn’t appear to be charging: Leave your device plugged into the charging cable for at least 30 minutes. If these steps don’t work, we’re a click away ready to help: https://support.google.com/fitbit/gethelp

  Answered 2 weeks ago by FitBit Team

  
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Q: QuestionDo the band come in small sizes? Does the tracker monitor walking and biking as steps?

Asked 3 weeks ago by Ladygz.

• A:Answer Great questions, Ladygz. The Charge 6 has both a small and large band included in the box. Regarding step tracking, Fitbit's finely-tuned algorithm counts steps by detecting walking and running patterns. Bumpy bike rides might add a small, insignificant number of extra steps. To prevent this, use the Exercise app's "Bike" option or ensure "Outdoor Bike" is set for automatic recognition.

  Answered 3 weeks ago by FitBit Team

  
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Q: Questiondoes this come with 6 months subscription?

Asked 1 month ago by Bix123.

• A:Answer Yes, it does. I'm enjoying it, although I'm not certain I'll pay for it at the end of the six months.

  Answered 1 month ago by LizF

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Q: QuestionDoes it have an altimeter

Asked 2 months ago by Anonymous.

This question was asked about the related product: Fitbit - Charge 6 Advanced Fitness & Health Tracker - Porcelain - (2023)

• A:Answer Hey there. Unfortunately, the Charge 6 doesn’t have an altimeter to track elevation or stairs climbed. For more details on features, here’s a link: https://support.google.com/fitbit/answer/14237104?hl=en

  Answered 2 months ago by FitBit Team

  
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Q: Questionany of your fitbit watches have blood pressure monitoring?

Asked 2 months ago by Anonymous.

• A:Answer Hi there. Unfortunately, there are no Fitbit watches that are able to provide blood pressure readings. However, most can detect your heart rhythm and heart rate. When you use the Fitbit ECG app, your heart rhythm data is analyzed for signs of AFib. For more information, here’s an article to view: https://support.google.com/googlepixelwatch/answer/13783955?hl=en&sjid=4984941481178094170-NC

  Answered 2 months ago by FitBit Team

  
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Q: QuestionCan I use the FitBit Charge 6 without a phone

Asked 3 months ago by PickyReader.

This question was asked about the related product: Fitbit - Charge 6 Advanced Fitness & Health Tracker - Porcelain - (2023)

• A:Answer Yes

  Answered 2 months ago by JohnS

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Q: QuestionDoes it monitor sleep?

Asked 3 months ago by Tas.

• A:Answer Hey there, Tas. Yes, the Charge 6 will track your sleep for you. You’ll get information about your time spent awake, restless, and asleep. Here’s an article for more information: https://support.google.com/fitbit/answer/14236407

  Answered 3 months ago by FitBit Team

  
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Q: QuestionHow long does it hold a charge ?

Asked 3 months ago by Dee.

This question was asked about the related product: Fitbit - Charge 6 Advanced Fitness & Health Tracker - Porcelain - (2023)

• A:Answer Great inquiry, Dee. The Charge 6 has an estimated battery life of up to 7 days. Here’s a link with more information: https://support.google.com/fitbit/answer/14226518

  Answered 3 months ago by FitBit Team

  
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Q: QuestionDoes it give blood pressure?

Asked 5 months ago by Mark.

• A:Answer No, just heart rate.

  Answered 4 months ago by GERARDOCVerified Purchase

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Q: QuestionAll of a sudden I am not able to sync my Charge 6 with m phone? The Bluetooth is on. I have turned my phone on and off, removed & reinstalled the Fitbit app, went to settings, checked my Weight Watcher app, says its connected but isn't? Help

Asked 5 months ago by djone3.

• A:Answer Try plugging into your charger and hitting the button on the charging cable. It should be on the end that plugs into the electrical point. Hold the button down for about 5 seconds or so and you should get a fitbit logo. If that doesn't work, go to settings and scroll to restart device. Click on that, wait about 5 minutes and see if it syncs in your app. If not, contact fitbit on X/Twitter for more help.

  Answered 4 months ago by DaniTheMadMakerQueenVerified Purchase

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Q: QuestionCan I use my bands from my charge 5 for the charge 6?

Asked 5 months ago by Anonymous.

• A:Answer Per a google search and some forum responses, it seems you are able to use Charge 5 accessories for the 6. People did report using their 5 bands for the 6.

  Answered 5 months ago by Anonymous

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Q: QuestionI wore my Fitbit when I went for an MRI. I did not have it on but it was in the room and now it’s not working. What can I do?

Asked 5 months ago by Apple.

• A:Answer An MRI is a giant magnet. Depending on the age of the machine, the field may have been strong enough to fry the device. (The older the device the larger the field. Although with those ones, there are clean rooms where you leave your devices so they don't get nuclear armageddoned into extinction.) If your Fitbit turns on, try the reset options. If not, you will need a new device, but try talking to a pro first. Just in case.

  Answered 4 months ago by DaniTheMadMakerQueenVerified Purchase

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Q: QuestionCan the batteries be changed in this fit bit?

Asked 5 months ago by Apple.

• A:Answer Nope, sorry.

  Answered 4 months ago by DaniTheMadMakerQueenVerified Purchase

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Q: QuestionTrying to set up new Fitbit on my established Fitbit account, but I must move it to Google now. Google says I already have another Fitbit device on my google account, but I didn't think I did, and I can't access that account.

Asked 6 months ago by mike.

• A:Answer Hi there, mike. We appreciate you taking your time switching over from your Fitbit Account to your Google Account. We’d be happy to investigate this issue further and get you all set up on your Charge 6 — reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

  Answered 6 months ago by FitBit Team

  
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