Questions & Answers

Q: QuestionCan you change the wrist band?

Asked 5 years ago by Fitbit.

• A:Answer yes

  Answered 5 years ago by Jsnkc

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Q: QuestionCan it be worn swimming and if so, does it track laps?

Asked 5 years ago by anna.

• A:Answer Can't edit my previous answer so answering again. Actually yes, just tested it and it works great for swimming and does have a lap counter. Apologies for my earlier response.

  Answered 5 years ago by RobS

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Q: QuestionWhere are the ECG results recorded from touching the corners of the FitBit Sense model displayed back to the wearer? I didn't see anything that would show in Premium other than the advertising that it has a heart pulse definition track on the watch face.

Asked 4 years ago by ICONIC.

• A:Answer Your ECG results are recorded to the Fitbit mobile app. You can find them by opening up the application on your phone, navigating to the discover tab at the bottom of the app, and then scrolling through the section that says Assessment and Reports. Click on the Heart Rhythm Assessment tab and it will allow you to view your results and export a PDF for your own records.

  Answered 4 years ago by EagleEye

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Q: QuestionIs the band the same size as the Fitbit Versa, Versa 2 bands?

Asked 5 years ago by Dorianne.

• A:Answer No, the new Fitbit Versa 3 and the new Fitbit Sense use a new style of band. Sad! I've so many pretty bands. I'm still getting the Sense, tho.

  Answered 5 years ago by BeezLouise

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Q: QuestionWhich size band comes with the Sense? If you order from FitBit, they offer small and large.

Asked 5 years ago by StellaL.

• A:Answer It comes with both large and small. ☺️

  Answered 5 years ago by BeezLouise

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Q: QuestionIs the USB charger cable included with watch?

Asked 5 years ago by Annie.

• A:Answer It sure is! Also, its a new design of magnetic charger, simple to use.

  Answered 5 years ago by BeezLouise

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Q: QuestionIs it hard to change the wrist band like the Fitbit Versa band ?

Asked 5 years ago by Jlly.

• A:Answer No, the bands are easily changed. The mechanism is similar to that of the Ionic.

  Answered 5 years ago by Xipher

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Q: QuestionDoes this come with an extended warranty or is it offered through Best Buy?

Asked 5 years ago by KimW.

• A:Answer Best Buy doesn't seem to offer it for some reason. You can buy it through Fitbit when you first setup the watch though. It's about $70 for their protection plan

  Answered 5 years ago by vgloverVerified Purchase

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Q: QuestionCan it monitor your blood pressure?

Asked 5 years ago by Anonymous.

• A:Answer It cannot measure blood pressure.

  Answered 5 years ago by GrandmaVerified Purchase

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Q: QuestionCan you download and store your own music list in the Sense without having to pay for music? Can you place a phone call and answer an incoming call through the Sense if your phone is near by?

Asked 5 years ago by Wannano.

• A:Answer No and no

  Answered 5 years ago by Schelle

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Q: QuestionIs a premium subscription required for ecg use and blood oxygen level readings?

Asked 4 years ago by Joy.

• A:Answer No for both. Pulse ox however requires the pulse ox watch face (free) and only tracks during sleep

  Answered 4 years ago by HerroldjVerified Purchase

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Q: QuestionCan you receive text message and phone calls on the watch?

Asked 4 years ago by shirleymom3.

• A:Answer Yes, it receives text messages and vibration notification for phone calls

  Answered 4 years ago by ValkyreVerified Purchase

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Q: QuestionCan the Sense do EVERYTHING that the Ionic can do? Is it a superset?

Asked 5 years ago by Tomor.

• A:Answer It doesn't store music like the Ionic. The Sense has a streaming service through multiple partners.

  Answered 5 years ago by RedHondaSi

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Q: QuestionIs this compatible with Samsung s20 Ultra?

Asked 4 years ago by Deamo.

• A:Answer Yes. It can be synced with Android based phones.

  Answered 4 years ago by alienmurphyVerified Purchase

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Q: QuestionIs there a metal mesh band for the fitbit sense?

Asked 5 years ago by Dns.

• A:Answer There are a variety of metal mesh bands for Sense. I have four that I bought from Amazon. The prices from the sellers on Amazon are more reasonable than the prices for bands sold by Fitbit. The bands sold on the Fitbit site are overpriced, in my opinion

  Answered 5 years ago by kdmortubeVerified Purchase

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Q: QuestionFITB at first seemed to be a great company. I bought a ONEPLUS PRO 8 and will be going to BESTBUY in the next hour to pick up my new FITBIT SENSE.  BUT, I am NOT seeing this as a compatible device.  Is it or not.  Other smart phones are, sometime barely. 

Asked 4 years ago by ole45mag.

• A:Answer I'm not sur what theoneplus pro does. I know that the sence let's me know my resting heart rate, my skin temperature and my oxygen level! with the hight of covid last year I learned knowing your oxygen level was important, because it helped people get health care faster if they seen a decrease in their oxygen levrl

  Answered 4 years ago by clilly

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Q: QuestionCan I play music while running without my phone on my body?

Asked 4 years ago by Nate.

• A:Answer Yes BUT only with Deezer. ....if you want to create and use your OWN playlist, then you must join and use the Deezer app. You join Deezer for a monthly fee, create your playlists, and then download them to your Fitbit. It works perfectly!! I did this for 2 years and run a few times each week. I even used Jaybird Vista earbuds to allow me to move up/down on the playlist, change volume, and pause music. Pandora will play music stations but you can not control the song choices. Spotify app requires you to carry your phone.

  Answered 4 years ago by WalkORrunJUSTgetitDONEVerified Purchase

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Q: QuestionWhat is the difference between FITBIT SENSE & FITBIT SENSE ADVANCE

Asked 4 years ago by BALA.

This question was asked about the related product: Fitbit - Sense Advanced Health Smartwatch - Silver

• A:Answer Google purchased Fitbit a couple years ago and made many improvements. The Fitbit Sense watch can but a bit glitchy, the Fitbit Sense Advance Watch is the upgraded one AFTER Google made it VOID if glitches! Google's coming out with a Fitbit sense 2 watch in a couple months, an OS Pixel watch with many upgrades! It's akin to the Sense Advance Watch, only has More options and improved apps! I highly recommend this watch! It could literally save your life. Wearing it 24/7, provides vital health information to Doctors and your Hospital location!

  Answered 3 years ago by Ppanala3Verified Purchase

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Q: QuestionDoes it track you steps/activity?

Asked 4 years ago by Gail.

• A:Answer Yes it does great product.

  Answered 4 years ago by Loverofsense

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