Questions & Answers

Q: QuestionOnce mounted, what is the physical angle / range / twist that the camera can be moved on the pivot - both up/down and left/right?

Asked 1 year ago by PeoplesHero.

• A:Answer Hi PeoplesHero. Thanks for asking. The Ring Floodlight Cam Wired Pro offers a 140-degree horizontal and 80-degree vertical field of view. The collar spins around 180 degrees, allowing you to spin and rotate the camera 360 degrees in order to find the perfect angle. If any additional information is needed regarding your Ring question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. All the best, Nicole from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionDoes the floodlight cam pro have to be hard wired or can it operate using only a battery? If it is hard wired only, will it link with my current ring doorbell and devices that are not hard wired but rather operate via a battery only/

Asked 1 year ago by Willie.

• A:Answer It's hard-wired.

  Answered 1 year ago by DellSilerHouseVerified Purchase

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Q: QuestionCan you use the flood light camera as just a flood light- meaning turn the light on and off with hardwire switch. For example, taking the dogs out at night, or hanging out on the patio and want to use the flood lights without the motion detection?

Asked 1 year ago by blmnp.

• A:Answer Hi blmnp. Thanks for asking. If you would like to manually turn the lights on or off and override the motion detection settings, you can do so through the Ring app. The light toggle for your device is located on your device dashboard in the Ring app, above the Motion Alerts toggle. Toggle this control to manually turn the floodlights on (blue) and off (white). We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionI have a wired floodlight pro and want to change the WiFi password. I no longer have the box . It is asking me code from the box

Asked 1 year ago by Nataliep.

• A:Answer Hi Nataliep. Thank you for reaching out. The Ring Floodlight Cam Wired Pro is compatible with 802.11 b/g/n wifi connections at 2.4 GHz and 5.0 GHz. Follow these steps to update your wifi or reconnect your device: Open the Ring app. Tap the menu (≡) in the top left. Tap Devices and select the camera you'd like to reconnect. Tap the Device Health tile. Under Network, tap Change Network. Tap Change Wifi Network, then follow the steps in the app. You can choose to use Movement or the Setup Button to reconnect. If your camera is too high to easily access the button, choosing Movement will reconnect your device to wifi by using the camera's motion detection. Tap Continue and follow the prompts in the app to reconnect. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionWill the siren sound Automatically?

Asked 1 year ago by Fast.

• A:Answer Hi Fast. Good question. No, the Ring Floodlight Cam Wired Pro alarm can be toggled on manually through the Ring app. However, if you are looking for automatic announcements to visitors, you can enable the motion warning feature. Motion Warning is a voice announcement feature that can play when motion is detected on select doorbells and cameras, letting visitors know your home is protected by Ring. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionCan online orders be returned to local store?

Asked 2 years ago by Scott.

• A:Answer Yes, just make sure to bring your online order number (email)

  Answered 1 year ago by AnishaKVerified Purchase

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Q: QuestionHi i have 3 ring camera n i pay for each one a yr for the service instead of paying i think its 30 for each yr i gotta check is there a plan that its multiple cameras for one price ....a yr..thanks

Asked 2 years ago by Vanessa562.

• A:Answer Hi Vanessa562. Great question. Yes, the Ring Protect Plus plan offers video recording for all Ring doorbells and home cameras at one location. If you have a Ring Protect subscription, you can upgrade or change your plan at any time using the following steps: Log in to your Ring account on Ring.com. Select Upgrade Your Plan. Compare all plans and features on the directed page. Select your plan and follow the on-screen instructions. Visit our support center for more details. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionIs the camera waterproof...is there a feature where it detects motion only on humans..I have a dog backyard..thanks...

Asked 2 years ago by Vanessa562.

• A:Answer Yes, it's waterproof. Yes, you can setup in the app what motions you want to get notified for.

  Answered 1 year ago by AnishaK

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Q: Questioni need 5 of these . Can I monitor all five in the same app? And is there a monthly fee

Asked 2 years ago by ChasWTX.

• A:Answer Hi Chas. Thanks for asking. Yes, you can set up and manage all of your Ring devices through the same Ring account. There is an optional Ring Protect Plan that gives you access to paid features for Ring devices. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account. Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionDoes this camera work with a Ethernet or lan wire?

Asked 2 years ago by Garrett.

• A:Answer Hi Garrett. Good question. No, the Ring Floodlight Cam Wired Pro does not work with Ethernet or LAN wire. It connects to your home's wifi network and is compatible with 2.4 GHz or 5 GHz 802.11 ac networks. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionCan this be installed in the pool area?

Asked 2 years ago by LINKSYS.

• A:Answer I WOULD SAY YES, AND YOU CAN BUY THE CAMS THAT ARE BATTERY POWERED WITH THE SOLAR PANEL,

  Answered 2 years ago by FLAMEOUTFIREEXTINGUISHERS

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Q: QuestionWhat are the dimensions of the mounting bracket?

Asked 2 years ago by Dave.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - Black

• A:Answer Hi Dave. Thanks for asking. The base/mounting bracket of the Ring Floodlight Wired Pro is 4.7 inches (12 cm) in diameter. Your Floodlight Cam Wired Pro must be installed on a 4“ round UL-listed weatherproof electrical box. Visit our support center for additional details. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionTwo questions: 1. Can the floodlight cameras (one a first generation) be linked to the ring alarm system if I purchase one? 2. Can they all be professionally monitored

Asked 2 years ago by djdsBEAUTY.

• A:Answer yes

  Answered 2 years ago by GlennB

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Q: QuestionCan the camera be turned off and the motion light remain activated for motion only?

Asked 2 years ago by Fuzz.

• A:Answer Yes

  Answered 2 years ago by DavidBVerified Purchase

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Q: QuestionWill this device work with 5 g wifi

Asked 2 years ago by Anonymous.

• A:Answer Hi. Great question. Yes, the Ring Floodlight Cam Wired Pro is compatible with 802.11 b/g/n wifi connections at 2.4 GHz and 5.0 GHz. The Ring Floodlight Cam Wired Pro is our most advanced outdoor camera with next-level security features. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: Questionthe Pro and the Plus both seem to have HD but the Pro has the Birds-eye view feature...besides this feature are there any other differences and is the required wifi the same for both?

Asked 2 years ago by veee.

This question was asked about the related product: Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - Black

• A:Answer but is the level of WiFi needed the same for both ?

  Answered 2 years ago by veeeVerified Purchase

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Q: QuestionWhat is the maximum distance the camera see a face; day and night?

Asked 2 years ago by Creekview.

• A:Answer Hi Creekview. It's tough to say because there are many variables that can affect this. The Motion Detection on the device is good for about 30 feet and the optimal mounting height. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionI am planning on getting the Ring Spotlight for my Driveway and replacing the existing light. The current light is used by switch to turn the light on and off. How does the Ring spotlight work on a switch or do I need to change it for not switch with

Asked 2 years ago by RIch.

• A:Answer Lucky you, an ideal situation is to have the Ring Spotlight to work off of a separate switch or circuit. There are times when you may wish to turn it off.

  Answered 2 years ago by JosephSVerified Purchase

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Q: QuestionDoes best buy offer installation?

Asked 2 years ago by rickrack.

• A:Answer Yes they do.

  Answered 2 years ago by Drod20Verified Purchase

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