A:AnswerHello,
Thank you for your enquiry, I can confirm that this product does ship rolled. We advise placing your PVC mat in a warm room for up to 72 hours, with heavy objects such as books placed on each corner of the mat to aid the unrolling process. If you are still unable to unroll your mat, please contact our customer service team who will be able to investigate this issue further. You can contact us via email at [email protected] or you can call us on 615-208-9697.
Kind regards,
-Eleanor.