Questions & Answers

Q: QuestionDoes it have cloud stoage

Asked 1 month ago by Sillysophy.

• A:Answer The frame does not include free cloud storage by default. Photos and videos are stored locally on the frame using the built-in 32GB memory or a micro SD card. Optional cloud features are available through the Frameo+ subscription, which adds cloud backup and additional sharing features if desired.

  Answered 1 month ago by PrimoBrandsGroup

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Q: QuestionHow many pictures will it hold?

Asked 1 month ago by Anonymous.

• A:Answer With 32GB of built-in storage, the frame can typically hold around 20,000–30,000 photos, depending on the image resolution and file size.

  Answered 1 month ago by PrimoBrandsGroup

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Q: QuestionAre there subscription fees for app or cloud storage

Asked 1 month ago by MAVERICK.

Q: QuestionCan you have multiple frames on the same account? We want to buy one for each of our in laws and upload the same photos to both.

Asked 2 months ago by Claire.

• A:Answer Yes — Frameo does allow you to manage multiple frames from the same account/app. You can pair as many frames as you want to your Frameo app. Once each frame is connected, you can select which frame(s) to send photos to. When uploading, simply choose both frames, and the same photos will appear on each one. So buying one for each of your in-laws and sending identical photos to both is completely supported and very easy to do.

  Answered 2 months ago by PrimoBrandsGroup

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Q: QuestionCan multiple people have access to the same frame for uploading pics as long as they have the app?

Asked 2 months ago by Mema.

• A:Answer Yes, multiple people can upload photos to the same frame. The Frameo app lets you add as many friends or family members as you’d like—just share the frame’s unique code with them. Once they enter the code in the app, they can send photos or videos directly to the frame anytime. This makes it perfect for families or groups who want to contribute pictures together.

  Answered 2 months ago by PrimoBrandsGroup

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Q: QuestionCan you pre-load pics on a frame without opening the box (for a gift)? Can you upload pics to the App and automatically have them sync to a frame in another home (or multiple frames in a few different homes)?

Asked 2 months ago by Mema.

• A:Answer No — you can’t pre-load photos onto the frame without opening the box. The Frameo setup requires the frame to be powered on, connected to Wi-Fi, and paired with your Frameo app before any photos can be sent to it. However, once the frame is set up (either by you or the gift recipient), you can upload photos through the Frameo app from anywhere. You can also send photos to multiple frames in different homes as long as each frame has been added to your app using its unique code.

  Answered 2 months ago by PrimoBrandsGroup

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Q: Questioncan frame use a flash card

Asked 3 months ago by Chaosso.

• A:Answer Yes, the ELIME Frameo digital picture frame can use a MicoSD card, specifically via its dedicated slot, for importing and storing photos and videos.

  Answered 2 months ago by PrimoBrandsGroup

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Q: QuestionCan you set a timer for this to go off and come on so it wont disturb my mother at night?

Asked 4 months ago by Kim.

• A:Answer Yes, the frame comes pre-programmed to turn off at 11 p.m. and turn back on at 7 a.m. by default. These times can easily be changed in the settings menu on the frame, so you can adjust the schedule to fit your needs.

  Answered 3 months ago by PrimoBrandsGroup

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