A:Answer Hi there, Jo. Resetting the dishwasher by disconnecting power for at least 60 seconds may assist. This can be done by unplugging the dishwasher, or turn the breaker that supplies power to the appliance to the off position. If this does not help, you may nee to have the installation company return to your home to verify that the installation was completed properly. For further assistance, feel free to contact us at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST. -Alexis