Questions & Answers

Q: QuestionDo this have adjustable shelves and is it self defrosting?

Asked 2 months ago by jadabug.

This question was asked about the related product: Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System - Black

• A:Answer Hi Jadabug! Yes, the Frigidaire 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System features both adjustable shelves and self-defrosting capabilities. The freezer compartment is equipped with an automatic defrost system, which helps prevent frost buildup by periodically heating the evaporator coil to melt any accumulated ice. This feature ensures consistent performance and eliminates the need for manual defrosting. - Maico

  Answered 2 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the "Black" a shinny black - or a matte finish black?

Asked 2 months ago by JWW.

This question was asked about the related product: Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System - Black

• A:Answer Hi there, JWW! The Frigidaire 25.6 cu ft Side-by‑Side Refrigerator with EvenTemp Cooling System in Black: Finish Details 1. Basic “Black” (Model FRSS2623AB) - Described as simply Black, with a smooth surface finish P.C. Richard .- One customer review highlights it as "beautiful mirror, smudge proof fingerprint free finish"—suggesting a somewhat reflective, sleek surface—not matte. 2. Black Stainless Steel (Model FRSS2623AD or Gallery GRSS2652AD) - This variant carries a “Smudge‑Proof® Black Stainless Steel” finish—meaning it resists fingerprints and “cleans easily”. - A user noted it is “very reflective & shiny”. - Another reviewer specified it isn’t matte: “it does have a little shine to it”. If you're looking at the standard Black (FRSS2623AB), the finish is smooth and has a slight sheen—more glossy than matte. The Black Stainless Steel option (FRSS2623AD / GRSS2652AD) is fingerprint-resistant and smoky-reflective, leaning toward a subtle glossy appearance—not a flat matte. - Maico

  Answered 2 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow many condensers does it has and what’s the warranty on it?

Asked 2 months ago by Cfsnipes.

• A:Answer Hi there, Cfsnipes! Frigidaire lists the condenser type for similar 25.5–25.6 Cu. Ft. Side‑by‑Side models (e.g., FFSS2615TS, FGSS2635TF, LFSS2612TF) as "Dynamic" condenser. This typically refers to a single, dynamically-cooled condenser coil system rather than multiple separate condensers. In the refrigerator world, it’s standard to have one condenser, integrated into the cooling system. - Maico

  Answered 2 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I remove the door handles for clearance to get through 33 1/2 inch door opening.?

Asked 3 months ago by Mike.

• A:Answer Hi there, Mike! Yes—you very likely can remove the door handles (and even the doors) of that Frigidaire 25.6 cu ft side‑by‑side refrigerator to help it fit through your 33½‑inch doorway. - Maico

  Answered 3 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat size is the water and icemaker supply line?

Asked 3 months ago by Drew.

• A:Answer Good day, Drew! The water supply line should be ¼" (6.4 mm) outer diameter, made of copper or stainless‑steel tubing. Plastic tubing is not recommended due to a higher leak risk and may void the warranty. The same tubing size applies to either material: copper or braided flexible stainless steel is acceptable. - Kit 5304490728: 6‑foot stainless steel water line (for homes with existing shut‑off valve). - Kit 5304490717: 20‑foot copper water line with self‑tapping saddle valve (for homes without an existing valve). - Maico

  Answered 3 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI need to replace the water and the air filter for my new two doors Frigidaire fridge. Where I can find them or order on line? Both lights are on. Thanks

Asked 3 months ago by Blanca.

• A:Answer If the water filter and air filter lights are on for your Frigidaire 25.6 Cu. Ft. Side-by-Side Refrigerator, it means the filters likely need to be replaced. The Frigidaire water filter model for your fridge is likely PureAir Ultra® Filters or PureSource Ultra® II Ice & Water Filtration. - Jessica

  Answered 3 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe are seeing low water Volume coming from the dispenser and ice has yet to be made. What can I do to fix this?

Asked 3 months ago by CajunConjuror.

• A:Answer Hi there! If your Frigidaire 25.6 Cu. Ft. Side-by-Side Refrigerator has low water flow from the dispenser and isn't making ice. Here’s a step-by-step troubleshooting guide to help you fix it: 1. Check the Water Supply Line 2. Replace the Water Filter 3. Check Water Pressure 4. Flush the Water System 5. Inspect the Water Inlet Valve (Inside the Back Panel) 6. Check for Frozen Water Line (Ice Maker Side) 7. Reset the Ice Maker 8. Check for Internal Leaks or Blockages 9. Defrost System or Evaporator Issues If the troubleshooting doesn't work, please do not hesitate to contact us. - Maico

  Answered 3 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi can this be delivered

Asked 3 months ago by Anonymous.

• A:Answer Hi there, good day! Yes, the Frigidaire FRSS2623AS 26 Cu. Ft. 36" Standard-Depth Side-by-Side Refrigerator can be delivered. Availability and delivery options depend on the retailer you choose. - Maico

  Answered 3 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionproblem within the fridge as I can’t seem to fix the ice maker inside doors. When going to turn on the ice maker it doesn’t even put water onto the ice tray and leaves me without ice please help

Asked 5 months ago by Rando5665.

• A:Answer Thank you for reaching out and bringing this to our attention. We understand how important it is for your refrigerator to function properly. To provide you with the best possible support and to resolve the issue efficiently, we kindly ask that you connect with our customer care team. You can reach us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, available Monday through Friday from 8:30 AM to 8:00 PM EST. - Maria

  Answered 5 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have an icemaker

Asked 5 months ago by David.

• A:Answer Yes, it does.

  Answered 4 months ago by RosalindaC

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy Frigidaire is saying power outage but it still works and I have not experienced a power outage in my home.

Asked 7 months ago by Marie.

• A:Answer Hi there, our valued customer! We appreciate you stopping to bring your concerns to our attention. We'd like to learn more about your specific situation to see how we can help. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris

  Answered 7 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this Frigidaire be used without the waterline connection?

Asked 7 months ago by FrontOffice.

• A:Answer Hi there, our valued customer! Yes, but please make sure that the ice maker is turned off. -Chris

  Answered 7 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the dimensions of the bins ?

Asked 8 months ago by Lizz.

This question was asked about the related product: Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System - Black

• A:Answer Hi Lizz! We'd like to learn more about your specific situation to properly investigate your concern. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris

  Answered 8 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDid you guys pick up the older unit when they deliver a new fridge

Asked 8 months ago by Chavez.

• A:Answer Hi there, thank you for reaching out to us regarding your inquiry. It depends on the dealer, in this kind of matters directly reach out to your dealer for further assistance. - Jessica

  Answered 8 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there an ice maker?

Asked 8 months ago by Anonymous.

• A:Answer Hi! Thank you for this inquiry. Yes, this refrigerator is equipped with an ice maker. ~Juan

  Answered 8 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the compressor an Mbraco compressor?

Asked 9 months ago by Chris.

• A:Answer Thank you for contacting us, Chris. This model features an R600a-type compressor. - Maria

  Answered 9 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIts' reading Power Outage and High Temp - however there has been no power outage and not sure why high temp. I suppose this is the reason it's consistently beeping. Can you please advise on how to reset? Thank you,

Asked 9 months ago by beeping.

• A:Answer We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris

  Answered 9 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi there, I am very concerned. I purchased a unit from Best Buy FRSS2623AS. They sent me unit FRSS2623Aj it’s making noise. Is that normal? I did not receive a refund on my credit card for the difference and I’m concerned the unit is faulty. Very noisy.

Asked 10 months ago by Gears.

• A:Answer Thank you for reaching out and sharing your concerns with us. Some noise from refrigerators can be normal, particularly from components such as the compressor or evaporator fan. However, if the noise seems excessive or unusual, it’s important that we investigate further to ensure everything is functioning correctly. To assist you further with the noise or any other concerns about your appliance, we encourage you to connect with our customer care team. You can reach us via live chat or by calling 1-800-374-4432, Monday through Friday from 8:30 AM to 8:00 PM EST, and Saturday from 9:00 AM to 6:00 PM EST. - Maria

  Answered 10 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy water dispenser stopped working, WHY and can I fix it

Asked 10 months ago by Penny.

• A:Answer Hi, Penny! Thank you for this inquiry. There are several possible causes for the dispenser not dispensing water. The water filter may not be seating properly or clogged. You may also ensure that the household water line valve is open. To troubleshoot the water filter, remove and reinstall it. Be sure to push the filter firmly so that you hear it lock solidly into position. If it's clogged, replace the filter cartridge. Be sure to remove protective caps and push the filter firmly so that you hear it lock solidly into position. If this did not resolve the issue, please reach out to our customer service for further assistance. ~Juan

  Answered 10 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question