Questions & Answers

Q: QuestionWhat size is the water and icemaker supply line?

Asked 8 months ago by Drew.

• A:Answer Good day, Drew! The water supply line should be ¼" (6.4 mm) outer diameter, made of copper or stainless‑steel tubing. Plastic tubing is not recommended due to a higher leak risk and may void the warranty. The same tubing size applies to either material: copper or braided flexible stainless steel is acceptable. - Kit 5304490728: 6‑foot stainless steel water line (for homes with existing shut‑off valve). - Kit 5304490717: 20‑foot copper water line with self‑tapping saddle valve (for homes without an existing valve). - Maico

  Answered 8 months ago by FrigidaireSupport

  
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Q: QuestionI need to replace the water and the air filter for my new two doors Frigidaire fridge. Where I can find them or order on line? Both lights are on. Thanks

Asked 8 months ago by Blanca.

• A:Answer If the water filter and air filter lights are on for your Frigidaire 25.6 Cu. Ft. Side-by-Side Refrigerator, it means the filters likely need to be replaced. The Frigidaire water filter model for your fridge is likely PureAir Ultra® Filters or PureSource Ultra® II Ice & Water Filtration. - Jessica

  Answered 8 months ago by FrigidaireSupport

  
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Q: QuestionWe are seeing low water Volume coming from the dispenser and ice has yet to be made. What can I do to fix this?

Asked 8 months ago by CajunConjuror.

• A:Answer Hi there! If your Frigidaire 25.6 Cu. Ft. Side-by-Side Refrigerator has low water flow from the dispenser and isn't making ice. Here’s a step-by-step troubleshooting guide to help you fix it: 1. Check the Water Supply Line 2. Replace the Water Filter 3. Check Water Pressure 4. Flush the Water System 5. Inspect the Water Inlet Valve (Inside the Back Panel) 6. Check for Frozen Water Line (Ice Maker Side) 7. Reset the Ice Maker 8. Check for Internal Leaks or Blockages 9. Defrost System or Evaporator Issues If the troubleshooting doesn't work, please do not hesitate to contact us. - Maico

  Answered 8 months ago by FrigidaireSupport

  
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Q: QuestionHi can this be delivered

Asked 8 months ago by Anonymous.

• A:Answer Hi there, good day! Yes, the Frigidaire FRSS2623AS 26 Cu. Ft. 36" Standard-Depth Side-by-Side Refrigerator can be delivered. Availability and delivery options depend on the retailer you choose. - Maico

  Answered 8 months ago by FrigidaireSupport

  
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Q: Questionproblem within the fridge as I can’t seem to fix the ice maker inside doors. When going to turn on the ice maker it doesn’t even put water onto the ice tray and leaves me without ice please help

Asked 10 months ago by Rando5665.

• A:Answer Thank you for reaching out and bringing this to our attention. We understand how important it is for your refrigerator to function properly. To provide you with the best possible support and to resolve the issue efficiently, we kindly ask that you connect with our customer care team. You can reach us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, available Monday through Friday from 8:30 AM to 8:00 PM EST. - Maria

  Answered 10 months ago by FrigidaireSupport

  
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Q: QuestionDoes it have an icemaker

Asked 11 months ago by David.

• A:Answer Yes, it does.

  Answered 9 months ago by RosalindaC

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Q: QuestionMy Frigidaire is saying power outage but it still works and I have not experienced a power outage in my home.

Asked 1 year ago by Marie.

• A:Answer Hi there, our valued customer! We appreciate you stopping to bring your concerns to our attention. We'd like to learn more about your specific situation to see how we can help. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionCan this Frigidaire be used without the waterline connection?

Asked 1 year ago by FrontOffice.

• A:Answer Hi there, our valued customer! Yes, but please make sure that the ice maker is turned off. -Chris

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionWhat are the dimensions of the bins ?

Asked 1 year ago by Lizz.

This question was asked about the related product: Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System - Black

• A:Answer Hi Lizz! We'd like to learn more about your specific situation to properly investigate your concern. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionDid you guys pick up the older unit when they deliver a new fridge

Asked 1 year ago by Chavez.

• A:Answer Hi there, thank you for reaching out to us regarding your inquiry. It depends on the dealer, in this kind of matters directly reach out to your dealer for further assistance. - Jessica

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionIs there an ice maker?

Asked 1 year ago by Anonymous.

• A:Answer Hi! Thank you for this inquiry. Yes, this refrigerator is equipped with an ice maker. ~Juan

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionIs the compressor an Mbraco compressor?

Asked 1 year ago by Chris.

• A:Answer Thank you for contacting us, Chris. This model features an R600a-type compressor. - Maria

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionIts' reading Power Outage and High Temp - however there has been no power outage and not sure why high temp. I suppose this is the reason it's consistently beeping. Can you please advise on how to reset? Thank you,

Asked 1 year ago by beeping.

• A:Answer We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionHi there, I am very concerned. I purchased a unit from Best Buy FRSS2623AS. They sent me unit FRSS2623Aj it’s making noise. Is that normal? I did not receive a refund on my credit card for the difference and I’m concerned the unit is faulty. Very noisy.

Asked 1 year ago by Gears.

• A:Answer Thank you for reaching out and sharing your concerns with us. Some noise from refrigerators can be normal, particularly from components such as the compressor or evaporator fan. However, if the noise seems excessive or unusual, it’s important that we investigate further to ensure everything is functioning correctly. To assist you further with the noise or any other concerns about your appliance, we encourage you to connect with our customer care team. You can reach us via live chat or by calling 1-800-374-4432, Monday through Friday from 8:30 AM to 8:00 PM EST, and Saturday from 9:00 AM to 6:00 PM EST. - Maria

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionMy water dispenser stopped working, WHY and can I fix it

Asked 1 year ago by Penny.

• A:Answer Hi, Penny! Thank you for this inquiry. There are several possible causes for the dispenser not dispensing water. The water filter may not be seating properly or clogged. You may also ensure that the household water line valve is open. To troubleshoot the water filter, remove and reinstall it. Be sure to push the filter firmly so that you hear it lock solidly into position. If it's clogged, replace the filter cartridge. Be sure to remove protective caps and push the filter firmly so that you hear it lock solidly into position. If this did not resolve the issue, please reach out to our customer service for further assistance. ~Juan

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionAre the sides of the fridge magnet compatible to hang stuff on?

Asked 1 year ago by Rose84.

• A:Answer Yes

  Answered 1 year ago by SiedaMVerified Purchase

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Q: QuestionWhere is the child's lock for the ice and water dispenser? I can't imagine this not having a child's lock.

Asked 1 year ago by Confused.

• A:Answer Doesn't come with one

  Answered 1 year ago by SiedaMVerified Purchase

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Q: QuestionRefrigerator was installed Saturday 11-2 and the message is saying Temperature high. I thought it was because the freezer compartment had not cooled totally, but it is still doing it Please advise

Asked 1 year ago by cking4654.

• A:Answer Thank you for bringing this matter to our attention. We want to ensure that your refrigerator is in perfect working condition. Please feel free to reach out to our customer support team via live chat or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We’re here to assist with any troubleshooting or service needs to get your refrigerator running optimally. - Maria

  Answered 1 year ago by FrigidaireSupport

  
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Q: QuestionIs the depth of 32 inches with or without handles

Asked 1 year ago by Anonymous.

• A:Answer Without handles

  Answered 1 year ago by LeslieLVerified Purchase

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