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That happened to me as well until I got my teenage daughter involved. There is no snapping it into place and it stays. It's more of a finesse kind of mechanics. You need to twist it into place and ensure the large overlapping groove is in the correct spot which prevents it from detaching. Once you look inside the hose you will know what I am saying. Also make sure your placement of the unit is directly in front of the window so the hose is straight. Any place else like to the right/left of the window puts too much strain on the connects and it will come pop off after an hour or two. The other option is - Duct Tape solves everything but it doesn't look nice.
Sorry, there was a problem. Please try again later.My hoses did not disconnect but was a little difficult to first get them connected. It took a little time to twist the connection into the window board. But you can always use a hose connection which is a round metal connection with a screw end. As you tighten the screw the hose connector gets smaller and tightens around the hose. Similar to a clothes a dryer connection.
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