A:AnswerHi, Izzy! It is very important to keep your filter clean; prolonged blockage can restrict airflow and put a strain on the motor, possible causing a burnout! If it is still under warranty we would be happy to help however we can. Please reach out to us at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. ~Ashton
A:AnswerHi, Nancy! We're sorry to hear mold has begin growing on the insulation of your air conditioner. We would recommend cleaning it with a long-handled brush if able. Otherwise, a local technician may be able to safely dismantle the case to access it for cleaning. ~Ashton
A:AnswerHello, S.
This would be a great question for our Best Buy partners. Please connect with your local Best Buy dealer for the best answer. ~R'Shaye
A:AnswerHi Wang.
Thanks for contacting us.
Yes, this window AC Unit is manufactured in the country of China. We manufacture clients all over the globe, including here in the United States.
Feel free to reconnect with any additional questions about our home comfort appliances. Our Customer Care Department can be reached by dialing 800-374-4432, and available Monday through Friday from 8:30 am-8pm EST.
-Derrick
A:AnswerHi, Kali.
Thanks for reaching out.
This model has a temp sensing button.
Feel free to reconnect with any additional questions about our home comfort appliances. Our Customer Care Department can be reached by dialing 800-374-4432, and available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
A:AnswerHello, Bobbi! In the event of a malfunction (sparks, burning smell, etc.), immediately stop the operation, disconnect the power cord, and call us at 1 (800) 374-4432 so we can troubleshoot with you and refer you to an authorized tech should that be needed. ~Keyanna
A:AnswerHello, Kali.
Thank you for your question. This model has the ECO mode where you can set a temperature and once the unit has reached that temperature the unit will cycle down. You can find more of this information on page 5 of the Owner's guide. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
~R'Shaye
A:AnswerHello, EMWLB.
The power cord is on the left side. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
A:AnswerHello, Jjdancer50! To switch fan speeds, press the fan speed button until you reach the desired speed. To turn the appliance on using the remote, simply press the power button on the remote next to the mode button. If you have any further questions comments or concerns, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
A:AnswerMake sure that the rear portion of your unit is lower than the front portion by at least one inch to allow for proper drainage. Hope this will help.
A:AnswerHello, Kas! Yes! The power cord for the model that you have selected is approximately 6' - (6-1/2') long. Hopefully, this helps. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
