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Thank you for your inquiry, based on what you have described we have listed below reasons why this may be occurring. •Windows or doors near dehumidifier are open to outdoors. Close all windows or doors to outside. •Area to be dehumidified is too large. Check with your dealer to see if capacity is adequate. •Air movement through dehumidifier is blocked. Grill may be dirty. Use brush attachment of vacuum cleaner to clean grill. See “Care and Cleaning“. Dehumidifier must be placed in a space that does not restrict air flowing into the rear coil or out of the front grill. •Dehumidifier has been installed or restarted recently. The higher the moistuire in the room, the longer the dehumidifier will operate. •Dehumidifier is in the CONTINUOUS mode and will remain on in this mode, use the humidity button or knob to set a RH% higher level. If the reasons listed above do not pertain to what you are experiencing, please contact us directly so that we may further assist you. -Best Regards-
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