“We just bought this unit and in description it says comes with a mounting bracket but ours did not have any, only the according style thing that attaches and expands in your window . So should I contact store to ask where mounting bracket is or MFG??”
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I had the same issue, but the rail is actually so snugly packed that it is easily missed. It is tucked away along the edge of the top styrofoam packaging. It took three tries before I realized it was there.
Sorry, there was a problem. Please try again later.My top rail was under the ac. The instruction manual mistakenly shows the top rail fastened to the ac side under side styrafoam. .
Sorry, there was a problem. Please try again later.I had the same problem. I ordered this model air conditioner online to replace an older unit. It arrived yesterday with the top rail missing. Luckily, I was able to reuse the top rail from my old a/c and fastened it to the new one, otherwise I would have had to go through the hassle of trying to either get a replacement part or returning the entire unit.
Sorry, there was a problem. Please try again later.Hi Mary! So that you able to get the proper assistance with any missing parts on a new purchase. We recommend that you contact your retailer directly or us at your convenience. Hope this helps! -Thanks!-
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