“Concerning your Gallery 20.5 Cu. ft. Top Freezer I have a Gallery 20.5 top freezer now that is 17 years old and is not cooling the bottom fresh foods compartment and s frosting in the freezer compartment. I realize given the age that I may have to purchase a new one and am considering purchasing the newer version of the same model and style. I do not want to go ahead with this until I know if you have corrected the problem such as installing a device (heating element) that would eliminate the frosting.”