“I have watched the video several times, and I have tried several dozen times to pair the APP on my phone with the AC Unit and it won't work. I can't find trouble shooting anywhere it is just shows the video that shows the setup not helpful.”
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1. Turn off mobile data temporarily. 2. This AC connects with the 2.4 GHz Radio signal only. 3, Make sure that your router broadcasts the 2.4 GHz Radio Network (SSID) Most routers supports both 5 and 2.4 GHz Radio on same Network (SSID) but many hides the 2.4 GHz Radio signal. If you can't see it then how you can connect it? Typically you will find this setting "Hoem Network -> WiFi -> Advanced Options then "Home SSID Enable" should be "ON" for 2.4 GHz Radio signal. 4, Follow steps on the APP, select 2.4 GHz Radio signal and follow steps. you are done! 5. Once connected turn on Mobile Data. 6. This App doesn't support multiple users but you can share your login information to your family members.
Sorry, there was a problem. Please try again later.Hello, apphelp. Hate to learn you are having trouble connecting. We do have a phone line dedicated to our Smart Appliances. Please contact our specialists at 800-311-4667 for further assistance, or you may send an email to [email protected]. Our Smart Appliance phone line is open Monday through Friday from 8am-5pm EST. Thank you- Derrick
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