“I sent in a question on or about the 2nd of August & have not heard back from you. My new filter isn’t working when I put it in so I’m still using the old one which is working. I bought both filters from Best Buy. It takes the pure source 2What is wrong?”
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Did you remove the plastic caps from the filter before you tried inserting it? I once forgot to then bent the receiving end before trying to the reinstall and it wouldn’t line up. Therefore I had to order another interior piece because it was defective.
Sorry, there was a problem. Please try again later.Would have been better to have more information on why your new filter isn’t working. The two things I discovered when inserting my new filter were number one I had to remove the two plastic caps from the end of the filter that inserts into the refrigerator. And number two you have to push in until it snaps into place. It took a slight amount of force.
Sorry, there was a problem. Please try again later.Thank you for reaching out to us, Katiemay! We always want to know when one of our owners needs help and we may have some solutions for you. So that we are able to ensure you have the correct water filter and gain a little more insight, please reach out to us at 1-800-374-4432 Monday through Friday, 8:30am to 8:00pm EST. -Ciara
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