Questions & Answers

Q: QuestionHow long does the garage door control kit installation service take?

• A:Answer The garage door control kit installation service takes about an hour.

Q: QuestionWhat happens if the wireless signal strength is weak at the desired interface location?

• A:Answer If the wireless signal strength is weak, the agent will discuss options for strengthening the signal.

Q: QuestionWill the agent ensure the status lights are visible after mounting the interface unit?

• A:Answer Yes, the agent will make sure any of the unit's status lights are visible from the entrance to your garage.

Q: QuestionIs a working garage door opener required for this service?

• A:Answer Yes, a working garage door opener compatible with the selected kit is required for this service.

Q: QuestionDoes the installed garage door control kit come with a workmanship warranty?

• A:Answer Yes, the installed garage door control kit comes with a 90-day workmanship warranty.

Q: QuestionWhat is a control kit installation? Does the service cover complete garage door opener installation?

Asked 5 years ago by Ramz.

• A:Answer Best Buy needs to let their customer support (phone and chat reps) understand that when a customer calls to ask about the garage door opener installation, sometimes the customer is referring to the actual motor that lifts the garage door. Unfortunately, my wife had called and I had chatted with different reps who both told us (on 2 separate occasions) that Best Buy would be able to install or replace the motor/lift when in reality - Geek Squad only installs and setups the hub to remotely open the door from an app

  Answered 3 years ago by ChicoManVerified Purchase

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Q: QuestionDo you install the garage door openers Best Buy sells

Asked 4 years ago by Buddy.

• A:Answer No, they installed all my products i purchased from Best Buy

  Answered 3 years ago by NiceVerified Purchase

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Q: QuestionThe MyQ app on my iPhone says offline, I can’t open or close my garage door via the MYQ app. Can a geek squad person come to my house to get it online and also program my second garage door opener for use in my second car

Asked 2 years ago by Ed.

Q: QuestionI ordered the MyQ garage door opener which I received and want it installed on mu 2021 Tesla Model Y. Is that something that your techs could do??

Asked 2 years ago by VinceH.

Q: QuestionDoes this product inform you if you left the door open in error and left the house.

Asked 3 years ago by Norma.

Q: QuestionDoes the all protection service cover installing wall mounted garage door openers and setting them up with there key pads

Asked 3 years ago by jerry.

Q: QuestionI have a garage door opener for about 8 years with its key pad, I have never had it set up. Does your service set these two to work together?

Asked 5 years ago by Terri.

• A:Answer Yes

  Answered 5 years ago by DemetriaVerified Purchase

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