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  • Question
    Will the extra Large vivosmart HR be available before Christmas?   (3 Answers)

    By LilDoe November 26, 2015.

    Answers
    • Best 
      Answer

      I have been talking with Bestbuy and Garmin customer service off and on for 3 weeks about this issue. Finally today after being on the phone for nearly an hour a Bestbuy rep said I could buy it through Summitracing and have it shipped 12.22.15. I know this is not true because the Vivosmart HR is only sold through Bestbuy until 1.1.16. (This was confirmed from a Garmin rep when I talk to them after talking to Bestbuy today.) When I asked if a Bestbuy rep could call or email me with an item availability updated; I was told no, placed on hold and disconnected. (after being on for an additional 20+ minutes) As of today what I do know: 1. Bestbuy (US) will not give an estimated ship date. 2. Garmin can not sell you, me or anyone a Vivosmart HR regardless of size (until Jan 1st 2016) 3. Only Bestbuy can sell the Vivosmart HR XL (until Jan 1st 2016) 4. The Vivosmart HR XL will only be available ONLINE through Bestbuy (until Jan 1st 2016) 5. No one at Bestbuy is able or willing to answer any specific questions about this issue. 6. Contacting a Bestbuy store is the same as contact customer service. They don’t know the answer (that goes right up to the manager) 7. Garmin reps will listen but have answers or control regarding Bestbuys ordering or distribution. 8. At Bestbuy Canada the Vivosmart HR XL is available for pre-order with a release date of 12.18.15. BUT only for shipment in Canada Finally after 3 weeks of hearing “I need to check the Bestbuy website” or “call Bestbuy for updates,” a Garmin rep said they would see what the hold up was and email me by the end of the today with an answer of some sort. (we’ll see) I have very little faith that the Vivosmart HR XL will be available at Bestbuy anytime soon.

      By Aron NYC December 7, 2015.

    • Question
      Do you have to recharge the battery?   (10 Answers)

      By Ms. Wright July 18, 2016.

      Closed to new Answers

      Answers
      • Best 
        Answer

        Yes. You can go about 4 to 5 days before charging. It comes with a USB cord to charge it.

        By HerbMama August 17, 2016.

      • Question
        Is the Vivofit tracker and heart monitor two separate items? Or have they now combined heart monitoring within the band itself so that you no longer need the waistband in order to monitor your heart rate?   (11 Answers)

        By MsWright May 29, 2016.

        Closed to new Answers

        Answers
        • Best 
          Answer

          The Vivosmart HR has the heart monitor built in to the unit.

          By cerocha July 31, 2016.

        • Question
          what is the difference between the extralarge and reg is the screen bigger   (5 Answers)

          By g July 6, 2017.

          Answers
          • Best 
            Answer

            The band size is the only difference between the regular and X-Large size.

            By GarminProductExpert July 7, 2017.

            • Brand Representative
        • Question
          Is it also a watch ??   (5 Answers)

          By T4two December 21, 2016.

          Answers
          • Best 
            Answer

            Yes.

            By DaddyDog January 16, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Will this tracker let you set more then one alarm?   (1 Answer)

          By Sarah August 22, 2017.

          Answers
          • Answer

            The vivosmart HR will only allow you to set one alarm at a time using Garmin Connect Mobile.

            By GarminProductExpert August 22, 2017.

            • Brand Representative
        • Question
          I don't need all the bells and whistles that are on the Vivosmart HR Activity Tracker. Mostly interested in heart rate, walking, biking and elliptical step counter. Suggestions?   (0 Answers)

          By Firefly July 26, 2017.

        • Question
          Mike F: Is this Waterproof?? I plan on recording swimming activity.   (5 Answers)

          By Anonymous July 4, 2017.

          Answers
          • Answer

            Yes it is we hardly ever take ours off

            By Anonymous July 9, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          If I fly from Dallas to Miami will it count that distance as walked? Like my auto GPS does it know when I cross a time zone?   (3 Answers)

          By evanyjane June 26, 2017.

          Answers
          • Answer

            The vivosmart will not count distance while traveling in an airplane. It uses the accelerometers to track movement while walking or running. The time on the device will update when paired with a mobile device.

            By GarminProductExpert June 28, 2017.

            • Brand Representative
        • Question
          Will this work if I wear it in my bra.   (4 Answers)

          By Linda March 26, 2017.

          Answers
          • Answer

            No it need to neon your wrist!

            By Poppyjct August 16, 2017.

            • Verified Purchaser
            • My Best Buy® Member

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