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If you do not have a smartphone you will need to connect it to your computer for syncing your data and receiving device updates. You will need to use the Garmin Express program to upload to a Garmin Connect account to view your data. Please go to support.garmin.com where you'll find many helpful FAQ's and video's on the functions of the device. If you still need assistance you can reach out directly to a product support associate from that link. Debbie with Garmin Debbie with Garmin
Sorry, there was a problem. Please try again later.I've purchased 5 (FIVE) Garmin - vívoactive 4 Smartwatches within the past 8 months; all had serious issues. Extremely inaccurate heart bpm readings. Readings varied by over 25 bpm discrepancy when compared to professional accurate equipment! This also leads to very inaccurate calorie calculation. Also, on all these watches the screen would freeze for over 24 hours. Software design and options are mediocre, annoying at times and inefficient. Most unprofessional and inefficient customer support offered by Garmin. I've spent over 8 hours on chat with ten different agents, on different days; all of them treated me as one would treat a mentally challenged person, none acknowledged the vívoactive 4 issue. To top it all, they've all tried to switch the blame on me. It seems that their training consists on convincing the customer that he/she is an idiot incapable of using a simple device.
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